Operations Jobs at Crypto.com

We are Crypto.com.

Crypto.com is redefining how money is being moved, spent and invested. Crypto.com is democratizing blockchain technology by designing beautiful, simple and useful financial services that have a lasting, positive impact on people’s lives.

For our US office the Risk team is looking for a dynamic, experienced Fraud Operations Manager. You will work alongside the Director of Risk Management in the US to build and manage a world class Fraud Operations team.

Job Description:

The Manager of Fraud Operations leads a small number of specialized Fraud professionals performing complex work or a group of Fraud professionals within a unit, and provides guidance, leadership, coaching and development to ensure operational results/ project initiative objectives are achieved for the overall group. This role provides a second level of oversight and approval to all investigative functions

• Provides people management leadership by hiring talent, setting goals, developing staff, managing employee performance, promoting teamwork and handling any/all disciplinary actions, as required
• Oversees a large team/multiple small teams completing processes/transactions/activities characterized by single to multiple step transactions limited systems and jurisdictions, higher volumes and/or medium to high complexity
• Advanced knowledge of the business and operational functions supported
• Requires advanced process management knowledge and expert knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps
• Work focus time horizon is generally medium term with moderate focus on strategic planning
• Oversees management of team requiring workforce to decision on acceptable level of risk-Low to Moderate risk potential (loss/reputational) for functional area
• Acts as a team escalation contact for issues raised from other internal groups, partners and/or customers
• Involves regular contact with cross-functional teams across TD or external contacts or customers

You will know we are looking for you if you have:

• 3+ years of experience on a similar position;
• Advanced excel knowledge;
• Advanced experience managing Chargebacks and Investigations programs from various digital merchants;

• Experience in the fintech industry - digital wallets, internet banking, payment processing, card issuing, card acquiring, etc.;
• Knowledge and experience with SQL tools and databases - MySQL, PostgreSQL, PL/SQL, Athena/ANSI etc.;
• Knowledge and experience with reporting tools - Tableau, Microsoft BI, etc.;
• Ability to read XML software code and previous experience with Jira;
• Communication skills - ability to present information effectively to all audiences.
• Knowledge of programming languages like R, Python, etc. are beneficial but not mandatory

• Attractive compensation package: Base Salary + Crypto Bonuses + RSU

• Working in a cutting-edge field of Fintech.
• Huge responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you
• You get to work in a very dynamic environment and be part of an international team