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Client Servicing Agent
Malaysia
Flipster â CS & Operation /
Full-time /
On-site
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đ About Flipster
Flipster(flipster.io) is a next-level trading platform that is connecting investors to insight, and new opportunities brewing in the cryptoverse. We uncover exclusive opportunities and provide a high-performance platform to put them to work. We believe in an exciting, bold future for crypto. A decentralized, well-governed space, that sparks progress for investors, traders and amazingly innovative crypto projects simultaneously. Flipster will unlock access to ideas we can't even imagine yet. We aim to propel their development and uncover potential.
As a Client Servicing Agent at Flipster
You will be responsible for answering trading platform and cryptocurrency exchange-related enquiries, account registration and account management-related enquiries, promotion and event enquiries, troubleshooting platform issues, and managing escalation and follow-up of user enquiries.Â
Responsibilities
- Handling user enquiries, including:
- Account registration and account management
- KYC-related enquiriesÂ
- Promotion and Event-related enquiriesÂ
- Wallet and asset-related enquiriesÂ
- Managing escalation and follow-up of user enquiries with internal stakeholders
- Manage enquiries on trading platform usage from a technical perspective
- Community management and providing support across multiple channels
Qualifications
- Prior experience working in a cryptocurrency exchangeÂ
- Experience with Zendesk, Slack and Sumsub
- Strong analytical and problem-solving skills
- Ability to work well with a team in a 24/7 trading environment
- Experience with financial trading, preferably in cryptocurrency exchanges
- Excellent communication and interpersonal skills
- Experience managing enquiries from clients, investigating disputes and bug reporting
Preferred
- Keen interest in cryptocurrency and blockchain technologies
- Community management or support experience
- Experience working at a high-growth startup/tech company
Hiring process
- CV/ Resume Submission
- 1st round interview
- 2nd round interview
Apply for this job