Blockchain Jobs in San Francisco, California, United States
1,887 jobs found
web3.career is now part of the 
Bondex Ecosystem
ai analyst backend bitcoin blockchain community manager crypto cryptography cto customer support dao data science defi design developer relations devops discord economy designer entry level erc erc 20 evm front end full stack gaming ganache golang hardhat intern java javascript layer 2 marketing mobile moderator nft node non tech open source openzeppelin pay in crypto product manager project manager react refi research ruby rust sales smart contract solana solidity truffle web3js zero knowledge
TPI Global Solutions
$105k - $109k
Job Title: Strategy and Insights Manager
Department: CX – Consumer Non-Prod
Job Category: Customer Support
Job Code: Contractor
Location: San Francisco, CA
Duration: 12 Months
Hours: 40 hrs/week (8 hrs/day, 5 days/week)
Summary Statement:
Expanding Customer Experience (CX) team in Canada, seeking a strategic, data-driven partner to shape seamless customer experiences through analytics, insights, and collaboration across teams. The ideal candidate will be passionate about leveraging data to drive decision-making, improve global customer satisfaction, and support the evolution of the cryptoeconomy.
Duties & Responsibilities:
- Serve as subject matter expert on customer experience (CX) insights for international teams.
- Collaborate with internal analytics teams to analyze case reviews, Voice of Customer (VOC) data, top contact drivers, and regulatory reporting.
- Lead CX improvement initiatives across processes, policies, and SOPs to enhance satisfaction.
- Use data and customer anecdotes to identify product opportunities and provide insights to Product & Engineering.
- Build relationships with cross-functional teams (Product, Engineering, Design).
- Translate business goals and customer insights into operational strategies.
- Champion change management for process and policy updates.
- Manage multiple content requests efficiently and communicate clearly across teams.
Required Skills & Qualifications:
- 3+ years in project management and customer support operations, ideally with technical or operational integrations.
- Fluent in French (required).
- Strong analytical and data-driven decision-making skills.
- Excellent communication and simplification abilities.
- Experience working with cross-functional and global teams.
- Comfortable in ambiguous environments.
- Passion for Coinbase’s mission and the cryptoeconomy.
Preferred / Nice-to-Have:
- Experience in financial products, payment systems, trading platforms, lending, or personal finance tools.
- Knowledge or professional experience in cryptocurrency, blockchain, or DeFi.
- Background in compliance (e.g., AML/KYC, risk, policy implementation).
- French-speaking candidates are particularly desired.