Blockchain Jobs in San Francisco, California, United States

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Job Position Company Posted Location Salary Tags

TPI Global Solutions

San Francisco, CA, United States

$105k - $109k

Meld

San Francisco, CA, United States

$150k - $200k

Plural

San Francisco, CA, United States

$160k - $200k

Alchemy

San Francisco, CA, United States

$110k - $130k

Greater Records

San Francisco, CA, United States

$90k - $95k

BERY

San Francisco, CA, United States

$84k - $150k

Nodeworthy

San Francisco, CA, United States

$72k - $150k

Alchemy

San Francisco, CA, United States

$122k - $180k

Alchemy

San Francisco, CA, United States

$210k - $260k

Alchemy

San Francisco, CA, United States

$210k - $220k

visa

San Francisco, CA, United States

$106k - $112k

Phantom

San Francisco, CA, United States

$225k - $285k

Provable

San Francisco, CA, United States

$68k - $80k

Swoon

San Francisco, CA, United States

$134k - $144k

Provable

San Francisco, CA, United States

$90k - $90k

TPI Global Solutions
$105k - $109k
CA San Francisco US
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Job Title: Strategy and Insights Manager

Department: CX – Consumer Non-Prod

Job Category: Customer Support

Job Code: Contractor

Location: San Francisco, CA

Duration: 12 Months

Hours: 40 hrs/week (8 hrs/day, 5 days/week)


Summary Statement:

Expanding Customer Experience (CX) team in Canada, seeking a strategic, data-driven partner to shape seamless customer experiences through analytics, insights, and collaboration across teams. The ideal candidate will be passionate about leveraging data to drive decision-making, improve global customer satisfaction, and support the evolution of the cryptoeconomy.


Duties & Responsibilities:

  • Serve as subject matter expert on customer experience (CX) insights for international teams.
  • Collaborate with internal analytics teams to analyze case reviews, Voice of Customer (VOC) data, top contact drivers, and regulatory reporting.
  • Lead CX improvement initiatives across processes, policies, and SOPs to enhance satisfaction.
  • Use data and customer anecdotes to identify product opportunities and provide insights to Product & Engineering.
  • Build relationships with cross-functional teams (Product, Engineering, Design).
  • Translate business goals and customer insights into operational strategies.
  • Champion change management for process and policy updates.
  • Manage multiple content requests efficiently and communicate clearly across teams.

Required Skills & Qualifications:

  • 3+ years in project management and customer support operations, ideally with technical or operational integrations.
  • Fluent in French (required).
  • Strong analytical and data-driven decision-making skills.
  • Excellent communication and simplification abilities.
  • Experience working with cross-functional and global teams.
  • Comfortable in ambiguous environments.
  • Passion for Coinbase’s mission and the cryptoeconomy.

Preferred / Nice-to-Have:

  • Experience in financial products, payment systems, trading platforms, lending, or personal finance tools.
  • Knowledge or professional experience in cryptocurrency, blockchain, or DeFi.
  • Background in compliance (e.g., AML/KYC, risk, policy implementation).
  • French-speaking candidates are particularly desired.