ai analyst backend bitcoin blockchain community manager crypto cryptography cto customer support dao data science defi design developer relations devops discord economy designer entry level erc erc 20 evm front end full stack gaming ganache golang hardhat intern java javascript layer 2 marketing mobile moderator nft node non tech open source openzeppelin pay in crypto product manager project manager react refi research ruby rust sales smart contract solana solidity truffle web3 py web3js zero knowledge
| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Worldcoin | remote | $41k - $81k | |||
RockTree Capital | Remote |
| |||
Yuga Labs | United States | $150k - $190k | |||
Gauntlet | Los Angeles, CA, United States | $150k - $180k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Gauntlet | Los Angeles, CA, United States | $135k - $200k | |||
Pagoda | Remote | $72k - $110k | |||
Parity Technologies | Lisbon, Portugal | $63k - $100k | |||
NEAR | San Francisco, CA, United States | $72k - $110k | |||
B2C2 | remote | $105k - $120k | |||
Pagoda | San Francisco, CA, United States | $87k - $112k | |||
Crystal Blockchain Analytics | Tallinn, Estonia | $36k - $75k | |||
Ethereum Foundation | Remote |
| |||
Chainlink Labs | Remote |
| |||
Bitfinex | B Bucarest RO | $72k - $75k | |||
SwissBorg | Dubai, United Arab Emirates | $54k - $90k |
About the Role:
- Investigate, troubleshoot and resolve customer issues across multiple channels, including ticketing and social media.
- Communicate effectively and empathetically with internal and external stakeholders.
- Be the escalation point for complex user issues and work with product and engineering teams to resolve bugs and incidents.
- Collaborate with our BPO partners to resolve support incidents, escalations and ensure their work meets quality standards.
- Proactively drive impactful changes across workflows, policies, and tools by partnering with external support teams and cross-departmental teams.
About you:
- 2+ years of relevant support analyst experience for a technology company, start up, blockchain, crypto or similar industry
- Excellent written and verbal communication skills
- Experience working with Zendesk, Salesforce or another similar CRM platforms
- Organizational skills and the ability to track multiple projects
- Basic Excel/Sheets skills required
- The ability to wear multiple hats and work in a fast paced and changing environment
- English proficiency required. Multilingual proficiency in Portuguese, Spanish and/or German preferred