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| Job Position | Company | Posted | Location | Salary | Tags |
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Binance | Vietnam |
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Binance | Taipei, Taiwan |
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Binance | Vietnam |
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Binance | Taipei, Taiwan |
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| Learn Job-ready Solidity & Rust skills, in your schedule with 1-on-1 mentor support, or get your money back. ISO 9001 Certified | 400+ students | | by Metana Learn more | |||
Binance | Remote |
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Binance | Manila, Philippines |
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Binance | Canada |
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Binance | Singapore, Singapore |
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Binance | Asia |
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Binance | Singapore, Singapore |
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Binance | Singapore, Singapore |
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Binance | Sao Paulo, Brazil |
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Binance | Remote |
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Binance | Remote |
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Binance | Taipei, Taiwan |
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Customer Service Specialist (English & Vietnamese)
Vietnam, Ho Chi Minh /
Customer Support – Customer Support /
Full-time Onsite or Remote
Apply for this job
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Support will be in Vietnamese & English, applicants need to speak both languages.
Responsibilities
- Handle high volume live chat and other online tools
- Provide accurate, valid and comprehensive information
- Follow communication procedures, guidelines, and policies
- Support other business units with customer liaison, accurately document customer requests
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Go the extra mile to engage customers
Requirements:
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
- College degree or above
- Native Vietnamese, and advanced English speaker
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
- Ability to work under pressure, strong communication skills and exceed beyond expectation
- Passionate for customer service industry and can accept to work under different work shifts
- Positive about the crypto industry
Working at Binance
• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire
Apply for this job