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| Job Position | Company | Posted | Location | Salary | Tags |
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Binance | Buenos Aires, Argentina |
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Binance | Africa |
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Binance | Canada |
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Binance | Jakarta, Indonesia |
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| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Binance | Singapore, Singapore |
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Binance | Romania |
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Binance | Middle East & North Africa |
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Binance | Europe |
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Binance | Singapore, Singapore |
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Binance | Asia |
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Binance | Africa |
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Binance | Europe |
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Binance | Warsaw, Poland |
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Binance | Asia |
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Binance | Singapore, Singapore |
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Customer Service Representative C&P (Spanish/English)
Argentina, Buenos Aires /
Customer Support – Customer Support /
Full-time: Remote
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Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is via a live chat, and will include but not limited to customer queries and complaints for our world-class cryptocurrency exchange platform.
Support will be mainly in Spanish and English.
Responsibilities:
- Handle customer tickets through live chat and other online tools.
- Provide accurate, valid and comprehensive information by using the right methods/toolsProvide proper solutions to customer issues within the time limits.
- Keep records of customer interactions and follow up to ensure resolution of customer issues.
- Follow communication procedures, guidelines, and policies. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Ensure customer satisfaction and provide professional customer support.
- Communicating and coordinating with colleagues as necessary.
Requirements:
- Proficient in Spanish and English with clear and logical communication in the language.
- Proficiency in Portuguese/French/Italian is a plus.
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
- Fresh graduates are also welcome.
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit.
- Ability to work under pressure, strong communication skills and exceed beyond expectation.
- Passionate for the customer service industry and can accept to work under different work shifts.
- Positive about the crypto industry.
- Based in Argentina or similar time zone areas (UTC-3).
Working at Binance
• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire
Apply for this job