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| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Worldcoin | Buenos Aires, Argentina | $41k - $81k | |||
Reserve | Argentina | $76k - $81k | |||
Reserve | Buenos Aires, Argentina | $76k - $81k | |||
Immutable | AMER | $54k - $90k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Crypto.com | Sao Paulo, Brazil | $59k - $112k | |||
Crypto.com | Sao Paulo, Brazil | $87k - $101k | |||
Crypto.com | Sao Paulo, Brazil | $98k - $150k | |||
Crypto.com | Sao Paulo, Brazil | $72k - $105k | |||
CoinFlip | Bogota, Colombia | $76k - $148k | |||
NIL (CYPRUS) LTD | Lima, Peru | $72k - $100k | |||
Binance | South America |
| |||
MoonPay | Colombia | $41k - $55k | |||
Binance | Buenos Aires, Argentina |
| |||
Binance | Salvador, Brazil |
| |||
OKX | Rio De Janeiro, Brazil | $67k - $73k |
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About the Role:
- Investigate, troubleshoot and resolve customer issues across multiple channels, including ticketing and social media.
- Communicate effectively and empathetically with internal and external stakeholders.
- Be the escalation point for complex user issues and work with product and engineering teams to resolve bugs and incidents.
- Collaborate with our BPO partners to resolve support incidents, escalations and ensure their work meets quality standards.
- Proactively drive impactful changes across workflows, policies, and tools by partnering with external support teams and cross-departmental teams.
About you:
- Spanish and English proficiency is required
- 2+ years of relevant support analyst experience for a technology company, start up, blockchain, crypto or similar industry
- Excellent written and verbal communication skills
- Experience working with Zendesk, Salesforce or another similar CRM platforms
- Organizational skills and the ability to track multiple projects
- Basic Excel/Sheets skills required
- The ability to wear multiple hats and work in a fast paced and changing environment