Crypto Customer Support Jobs

Crypto Bot is one of the biggest products in Telegram for buying, selling, exchanging, and transferring cryptocurrency serving tens of thousands of users each month. Since Crypto Bot's launch, our goal has been to create the most powerful crypto platform in Telegram.

Responsibilities:

• Manage user requests related to KYC/AML: explain reasons for restrictions, request additional documents, and clarify requirements.
• Review Source of Funds/Source of Wealth (SOF/SOW) cases: assess documents, perform initial risk evaluation, and prepare findings for senior specialists.
• Support in handling straightforward suspicious transaction cases: gather information, document cases, and record conclusions.
• Collect and organize information for the Head of Compliance: contribute to internal reports and track recurring user patterns.
• Assist the support team with compliance-related requests (via tickets/chat).

Requirements:

• 1+ year of experience in a crypto company or fintech, with a focus on KYC/AML/Compliance. Solid understanding of AML/CFT principles and KYC processes.
• Familiarity with verification systems.
• High attention to detail, sense of responsibility, and ability to handle confidential information. Strong communication skills: able to clearly explain requirements to users and provide concise input within the team.
• Readiness to start with standard tasks (ticket processing, KYC and SOF reviews) with potential for expanded responsibilities.

Nice to Have:

• Experience working with cryptocurrency transactions.
• Ability to draft concise reports or prepare user communication templates.

What We Offer:

• An opportunity to work in a fast-growing crypto product with millions of users worldwide.
• Professional growth under the guidance of an experienced Head of Compliance.
• Remote-first environment with flexible working hours.
• Exposure to real-world AML & KYC cases and valuable hands-on compliance experience.