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This job is closed
Global with preference in Dubai.
About the Company:
One of leading cryptocurrency exchanges by volume. Established and built on a high performance trading engine supported by a global team of talented engineers and round the clock support teams.
The Role:
Our Client is looking for experienced Head Institutional Sales to lead a team,This role is crucial for driving growth and engagement among the most valuable clients and institutional partners. The ideal candidate should have a deep understanding of institutional client management, strong leadership skills, and a proven track record in sales and relationship management.
In this role, your key responsibilities will include:
- Leading and mentoring a team of sales professionals, fostering a collaborative and high-performance culture.
- Ensuring clear communication and alignment across the team.
- Developing and implementing training programs to enhance team skills and performance.
- Overseeing the day-to-day operations of the VIP & Institutional Sales department.
- Ensuring timely and effective resolution of client inquiries and issues.
- Developing and implementing processes and systems to enhance the client experience.
- Continuously monitoring and improving sales metrics and KPIs.
- Developing and executing strategies to enhance client satisfaction and loyalty.
- Actively gathering and analyzing client feedback to identify areas for improvement.
- Implementing initiatives to address client pain points and enhance their overall experience.
- Developing and implementing sales strategies to drive growth and revenue from VIP and institutional clients.
- Identifying and capitalizing on market opportunities to expand the client base.
- Collaborating with other departments to align with company goals and objectives.
- Maintaining strong relationships with VIP and institutional clients, ensuring their needs and expectations are met.
- Representing the VIP & Institutional Sales department in stakeholder meetings, both internal and external.
Key Requirements:
- Minimum of 10 years of experience in banking or financial services institutional sales or a related field, with a focus on managing high-value clients and institutional partners.
- Proven track record in managing large teams and complex sales operations.
- Extensive experience in developing and implementing client-centric sales strategies.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Strategic thinking and problem-solving capabilities.
- Deep understanding of UHNW and institutional client service operations and best practices.
- Ability to drive client satisfaction and loyalty while maintaining operational excellence.
- Bilingual proficiency in English and Mandarin.