Robotics Jobs in Web3

1 jobs found

Receive emails of Robotics Jobs in Web3
OKX
14 Kuala Lumpur, Kuala Lumpur, Malaysia

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience.

About the Team:

This team is part of the Global Operations (G-Ops) Centre, home to specialized teams of operations experts, many with years of first-hand experience across a wide range of industries and sectors. This team supports customers globally through different channels such as live chat, emails, tickets, social media, and many more. We work closely with all our key stakeholders, such as Marketing, Finance, and Payment Operations, to successfully launch various global products while understanding the associated risks and management strategies for business growth.

About the Opportunity:

The successful candidate will think big about the future of FinTech (Crypto, Blockchain, etc.) and how you can bring more remarkable customer experience through the system & applications used by ensuring systems & tools used are operating at optimum level. You’ll continuously lookout for any other areas for improvement and engagement with stakeholders. You will possess the ability and willingness to balance the business requests and priorities while being able to articulate the rationale behind decisions.

At your core, you’ll thrive in a fast-paced, collaborative, process-driven environment and be able to adapt and adjust plans on the fly. You must also have strong prioritization skills and a willingness to roll up one's sleeves to get the job done.

What We Look For In You

  • Ability to balance complexity and work independently with large amounts of information
  • Minimum 2 year’s experience with software development life cycle, RPA technologies, and documenting process flows/business requirements
  • Technical aptitude to learn new software quickly and ability to break down business problems into logical tasks and think creatively
  • Project management and change management experience, involving IT implementations and UAT management
  • Strong written and verbal communication skills with the ability to clearly document and explain business processes and automated solution designs and to present technical details to a non-technical audience
  • Must be able to work on multiple initiatives simultaneously and prioritize assignments to deliver quality work in a timely manner
  • Strong written and verbal communication skills with the ability to clearly document and explain business processes and automated solution designs and to present technical details to a non-technical audience
  • Strong analytical and solid problem solving

What You’ll Be Doing

  • Identifying and designing business processes for automation based on process assessment
  • Gathering business requirements from process owners and map work processes for various functions/departments
  • Setting up, testing, implementing and monitoring automated workflows to ensure that business processes function at optimum efficiency without risk of error as per delivery lifecycle
  • Monitoring and maintaining automation post-implementation and resolving any potential issues to ensure smooth business operations
  • Producing process documentation in order to outline mistakes and successes and refine processes going forward
  • Ensuring quality automation using Quality Assurance (QA) processes and prevent any potential bugs
  • Identify areas of improvement and innovation by data analytics techniques to analyze conversation data and voice of customers.
  • Working on requirement documentation, process flows and other tasks to aid the Software Development Life Cycle (e.g. solution design reviews, testing support, deployment plan).
  • Assists in additional projects with analysis and execution for process/tools improvements, optimization, development, and/or maintenance efforts for automation for the global operations team.

Why Join Us?

  • Competitive remuneration package (Basic Salary + Yearly Bonuses).
  • Meal Allowance up to RM 500/month
  • Monthly Team Building
  • RM 2500 Benefits per annum (Training & Wellness)
  • Hybrid work arrangements
  • Convenient workplace (5 minutes walk from MRT TRX).
  • Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
  • Employee engagement, recognition and appreciation program.
  • Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

When applying, mention the word CANDYSHOP to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they are human RMzQuMjM5LjE3My4xNDQM