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| Job Position and Company | Posted | Location | Salary | Tags |
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Crypto Bot📍 Remote | $63k - $85k | |||
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MLabs📍 Remote | $72k - $76k | |||
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| $140k - $144k |
@CryptoBot is one of the largest products on Telegram for buying, selling, exchanging, and transferring cryptocurrency. We have an active international userbase, with a key trading volume in CIS countries. More than 2 million users use @CryptoBot every month. We are now looking for a dedicated Customer Support Specialist who is aligned with our vision and can join us on the mission to revolutionize the financial industry.
What youʼll be working on:
- Handle user inquiries in CRM system clearly, politely, and efficiently.
- Resolve issues independently or escalate to product, development or compliance teams when needed.
- Spot patterns in user problems and suggest improvements to internal processes and the knowledge base.
- Identify and escalate any suspicious activity to the compliance department for further investigation.
- Participate in developing the knowledge base (instructions, regulations, rules).
- Keep up with platform updates and learn new product features as theyʼre released.
- Contribute to internal documentation and help improve onboarding for new team members.
What we expect from the candidate:
- Fluent Russian.
- Minimum of 1 year of experience in customer service, preferably within the crypto, finance, or e commerce industries.
- Excellent written and verbal communication skills with a keen attention to detail.
- Demonstrate honesty, integrity, and a proactive approach to problem-solving.
- Ability to stay calm under pressure and handle challenging users respectfully.
- Capable of processing up to 150 tickets per day without compromising quality.
- Willingness to work 5/2, preferably in the afternoon or evening (CET).
What we offer:
- Youʼll work on a real product used by thousands of people every day.
- Youʼll be part of a small, strong team where good ideas are noticed and supported.
- We offer room to grow – support team members have moved into compliance, product, and more.
- No bureaucracy, no micromanagement – just clear goals and ownership of your work.
Join our team at Crypto Bot and become a pivotal part of revolutionizing the crypto experience for users worldwide