Blockchain Customer Support Jobs
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| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
bemo | Remote | $81k - $105k | |||
Figure | Charlotte, NC, United States | $97k - $115k | |||
Avalabs | Remote | $54k - $62k | |||
Chainalysis | Washington, United States | $155k - $163k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Chainlink Labs | London, United Kingdom | $72k - $90k | |||
Chainlink Labs | United States | $72k - $90k | |||
Bluecubeservices | Philippines | $72k - $150k | |||
Rampnetwork | Poland | $117k - $122k | |||
Wallet | Argentina | $63k - $102k | |||
Lukso | International | $36k - $90k | |||
Binance | Istanbul, Turkey |
| |||
Ankrnetwork | Remote | $36k - $85k | |||
Chainlink Labs | Remote | $63k - $89k | |||
Chainlink Labs | Hong Kong, Hong Kong | $72k - $90k | |||
Binance | Rabat, Morocco |
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We are seeking a skilled and motivated QA, Blockchain Support Engineer (L2-L3) to join our dynamic team. As a Blockchain Support Engineer, you will be responsible for ensuring the quality and reliability of our blockchain-based applications, providing technical support, and troubleshooting issues related to our products.
Responsibilities:
Quality Assurance:
- Develop and execute test plans and test cases to ensure the quality and performance of blockchain applications.
- Perform manual testing of blockchain applications.
- Identify, document, and track bugs and issues, working closely with the development team to resolve them.
Technical Support:
- Provide L2-L3 technical support to users and clients, addressing and resolving complex issues related to blockchain applications.
- Diagnose and troubleshoot technical problems, escalating issues to the development team when necessary.
- Monitor system performance and health, ensuring the stability and reliability of blockchain applications.
Collaboration and Documentation:
- Work closely with the development, operations, and product teams to ensure seamless integration and deployment of new features and updates.
- Maintain comprehensive documentation.
- Provide feedback and recommendations to improve product quality and user experience.
Continuous Improvement:
- Stay up-to-date with the latest trends and developments in blockchain technology.
- Continuously improve testing methodologies and support processes to enhance efficiency and effectiveness.
- Participate in regular team meetings and contribute to the overall success of the project.
Requirements:
Technical Skills:
- Proven experience as a QA Engineer or Support Engineer, with a focus on blockchain technology.
- Strong understanding of blockchain concepts and technologies, exp with TON is a big plus.
- Proficiency in dev tools (like postman).
- Experience with scripting languages (e.g., Python, JavaScript) and SQL
- Familiarity with version control systems (e.g., Git).
- Problem-Solving Skills:
- Excellent analytical and problem-solving skills with a keen attention to detail.
- Ability to diagnose and troubleshoot complex technical issues effectively.
- Strong organizational and documentation skills.
Soft Skills:
- Strong communication and interpersonal skills to work effectively with cross-functional teams.
- Ability to provide clear and concise technical support to users and clients.
- Self-motivated and able to work independently in a remote environment.
We Offer:
- A competitive salary.
- Flexible working hours.
- Opportunity to work on cutting-edge DeFi projects in the growing TON blockchain ecosystem.
Join us and be part of our mission to revolutionize the DeFi space on the TON blockchain.
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