Remote Customer Support Jobs in Web3

The role and a bit about us

You’ll be joining a team of hungry entrepreneurs, visionaries, engineers, and creatives, driven by the opportunity to have a real-world impact. We’re experience-oriented, performance driven, and go through life with a ‘can-do’ attitude – because that’s what it takes to positively shape our collective future. Our customers are ecosystem partners and community members. They need to support the community and third party companies building on peaq. We are looking for a Junior Blockchain Support Engineer to be responsible for that.

If that resonates with you, let’s dive into the details.

Tasks

Things you will do

• Detect high-signal alerts from production infrastructure events to provide early indicators of network attacks and compromises. Come up with a possible solution of what to do in such cases.
• Monitor for insecure conditions and design fallback systems to support the stability of the network.
• Assessing the problems faced and performing basic troubleshooting to determine if an issue should be further escalated.
• Respond to security alerts and incorporate incident response management.
• Fixing issues and communicating back to the community.
• Working on answering simple support requests from potential customers about peaq service.
• Support the community and third party companies building on peaq.
• Setting up a local proxy to debug outgoing Web3 requests.

Requirements

What you bring to the table

• 1+ year experience in maintaining pipelines.
• Knowledge of UNIX/Linux system internals and computer networking such as system calls, TCP/IP, and debugging tools such as tcpdump, TShark, or Wireshark.
• Basic understanding of blockchain technology.
• Have a decent knowledge of managing CI/CD pipelines.
• Taking up communication with people, finding the issue they are facing and helping them to get it sorted.
• Interest in Cryptography skills.
• Professional working knowledge of English language.

Nice to have

• Customer handling experience.
• Experience with configuration management and IAC tools.

Benefits

What we offer

• Remote first. You’ll be joining a team working from all over the world.
• Flexible working arrangements. Create your own journey with flexible working schedules and locations.
• The opportunity to contribute to innovative projects in and exciting industry that has the potential to positively shape our world.
• High growth potential. Room to grow professionally at EOT Labs, while learning new skills and working on the cutting edge of Web3 and IoT.
• A warm and open culture at an international organization with team members coming from all four corners of the globe.
• An environment that values freedom, autonomy, team spirit and open communication.

What guides us

• We believe that great teams can only deliver great results consistently if they work under conditions that give them creative freedom and a manageable workload, creating full focus on what's important.
• We find strength in diversity and authenticity.
• We give you the freedom you need to be great at what you do.
• We create a space where people can do what they love and live up to their potential.

We look forward to building the future with you.