Remote Customer Support Jobs in Web3

Revolutionizing Islamic Finance with Blockchain Technology

Are you ready to be part of a groundbreaking initiative that combines Islamic finance principles with cutting-edge blockchain technology?

Look no further than CAIZ – THE FIRST ISLAMIC ECOSYSTEM BUILT ON BLOCKCHAIN.

At CAIZ, our mission is clear: to create a Fiqh compliant financial ecosystem that provides our community with fair and easy access to ethical financial products and services. We believe in empowering individuals to build a strong financial future while engaging in long-term economically beneficial behavior.

Our native coin, CAIZcoin, that fuels the CAIZblockchain. With CAIZcoin, you can make seamless payments, store value, and interact with a range of ethical financial products we are developing. The centerpiece of our ecosystem is the innovative CAIZapp, giving users complete control over their digital assets.

We are a passionate team reshaping finance, and we are expanding our dynamic workforce. Join us in a collaborative work environment focused on creating a fast and compliant money transfer structure.

Tasks

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to modifications, and escalate complaints across several communication channels.

Responsibilities:

• Manage large amounts of Social Media inquiries satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

Experience:

• 3+ years of work experience in a Customer Service role
• Knowledge or experience in Finance and/or Decentralized Finance and/or Cryptocurrency/Blockchain
• Thorough knowledge of legislation about consumer protection
• Top-notch oral, written, and interpersonal abilities
• Well-developed arbitration skills with the ability to remain impartial
• Affinity for multitasking with precision
• Capacity to accept and utilize constructive criticism
• Alignment with our company's values

Level of studies: Diploma, Bachelor or Master Degree in Economics, Business, Sales or similar

Language Requirements: Fluent in German and English

Don't miss this opportunity – apply now and be part of the CAIZ revolution.