Customer Support Jobs in Web3

Hudson River Trading (HRT) is looking for an Electronic Trading Support Engineer to join our Trade Operations (TradeOps) team in our London office. This team is responsible for managing HRT’s live trading environment, one of the most robust and efficient electronic trading platforms in the world. This includes configuring, monitoring, and optimizing the firm’s trading as well as handling risk, regulatory, and development tasks. The TradeOps team focuses on both automating common tasks and preparing for the unexpected. Your day could consist of debugging to get a process running in time for the market open, making a difficult on-the-spot decision that balances compliance, risk, and PnL during trading hours, or coordinating the technical rollout of a new trading strategy.  Being a member of TradeOps at HRT means working on a tight-knit, highly productive team. We're looking for someone who loves technology and wants to work on a broad range of projects using whatever tool(s) best solve the problem at hand. Excellent communication is a must, along with a can-do attitude. Role In a high performance environment, immediate awareness of and reaction to systems and trading issues is essential. That’s where HRT’s Electronic Trading Support Engineers come in. You’ll be responsible for managing new initiatives and ensuring a smooth trading day. You’ll act as the first line of defense when the inevitable happens, and the subject matter expert on recent changes to the production trading platform. The team’s scope covers everything from systems infrastructure, to compliance, risk management, overnight clearing, and performance improvement.  Responsibilities 

Support live trading during GMT daylight hours Handle order flow from HRT’s trading desks Respond to external market alerts and outages Interface with exchanges & other external parties to support trading 

Qualifications

Bachelor’s degree in a quantitative discipline (CS, Engineering, Physics, Math, etc.) Understanding of various financial products, including equities, crypto products, and derivatives Working knowledge of UNIX systems Experience with a scripting language (Python, Perl, Bash) Excellent communication skills and enjoy interfacing with clients, both internal and external Incredibly organized, with a high attention to detail Excited to work independently in a very fast-paced, high pressure environment Poses an understanding of Market Data/Order Entry systems and an interest in how modern electronic markets work Industry experience and/or Series 7 or 57 certification is preferred Culture Hudson River Trading (HRT) brings a scientific approach to trading financial products. We have built one of the world's most sophisticated computing environments for research and development. Our researchers are at the forefront of innovation in the world of algorithmic trading. At HRT we welcome a variety of expertise: mathematics and computer science, physics and engineering, media and tech. We’re a community of self-starters who are motivated by the excitement of being at the cutting edge of automation in every part of our organization—from trading, to business operations, to recruiting and beyond. We value openness and transparency, and celebrate great ideas from HRT veterans and new hires alike. At HRT we’re friends and colleagues – whether we are sharing a meal, playing the latest board game, or writing elegant code. We embrace a culture of togetherness that extends far beyond the walls of our office.Feel like you belong at HRT? Our goal is to find the best people and bring them together to do great work in a place where everyone is valued. HRT is proud of our diverse staff; we have offices all over the globe and benefit from our varied and unique perspectives. HRT is an equal opportunity employer; so whoever you are we’d love to get to know you.