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Binance | Dubai, United Arab Emirates |
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Binance
This job is closed
Wallet Customer Services Specialist (Mandarin speaker)
UAE, Dubai /
Operations, Strategy & Project Management – Operations /
Full-time Onsite or Remote
/ Hybrid
Apply for this job
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
Responsibilities
- Handle customer enquiries that are directed to wallet operations
- Escalate issues promptly and liaise with various internal stakeholders to bring them to resolution
- Actively drive initiatives to improve existing workflow, collaboration between teams and customer experience
- Monitor operation alerts and resolve issues related to daily wallet operation
Requirements
- Experience working for crypto exchange in similar capacity
- As a team, able to work in shift and provide coverage for customer service function and alert management
- Excellent customer service and communication skills
- Ability to work in both a team environment and autonomously
- Experienced in leading/coaching a team
- Demonstrate high degree of honesty, integrity and confidentiality with a strong sense of responsibility and team work spirit
- Strong passion to provide support to customers
Working at Binance
• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire
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