| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Chainalysis | United States | $72k - $102k | |||
Kiosk | Remote | $250k - $330k | |||
Kiosk | Remote | $175k - $225k | |||
Figment | Canada | $115k - $145k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Cowswap | Remote | $91k - $96k | |||
Wintermute | Remote | $148k - $159k | |||
Biconomy | Dubai, United Arab Emirates | $76k - $107k | |||
Zerion | Remote | $63k - $120k | |||
Wintermute | London, United Kingdom | $54k - $87k | |||
Zamp | Dubai, United Arab Emirates | $81k - $111k | |||
Orca | Panama | $84k - $180k | |||
Toku | India | $76k - $80k | |||
Wallet | Remote | $84k - $150k | |||
Wallet | Remote | $90k - $120k | |||
Wallet | Remote | $94k - $147k |
Customer Support at Chainalysis is a globally distributed team dedicated to empowering our customers. Every day we help push forward our company’s goals of increasing product engagement and reducing customer churn. We strive to make our service a Sales differentiator by earning a reputation of unmatched excellence in the industry.
We’re looking for a Lead Customer Support Specialist who will play a pivotal hybrid player-coach role while guiding and inspiring a team of support specialists to deliver exceptional customer service. The ideal candidate should have a proven track record in support roles and a passion for fostering a positive and collaborative team environment.
At this time, based on geographical and time zone coverage needs, we're targeting candidates in the Eastern and/ or Central time zones.
In this role, you’ll:
Provide hands-on support to customers, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction.
Serve as an escalation point for complex customer issues, working closely with the team to find effective solutions.
Monitor and evaluate individual and team performance against key performance indicators (KPIs) such as response times, resolution times, and customer satisfaction scores.
Provide constructive feedback and implement strategies for performance improvement in line with Manager, Customer Support
Identify opportunities for process improvement within the support team and collaborate with the management to implement efficient workflows.
Ensure that the team adheres to established support processes and standards.
Conduct training sessions for new and existing team members, ensuring they are equipped with the skills and knowledge required to excel in their roles.
Foster a customer-centric culture within the team, ensuring a proactive approach to addressing customer needs and exceeding expectations.
Gather and share customer feedback with relevant departments for continuous improvement.
This position is ineligible for visa sponsorship and U.S. Citizenship is required.
We’re looking for candidates who have:
A passion for delivering world class customer support and proven experience doing so.
Experience in a leadership or mentorship role
Ability to troubleshoot and handle escalated customer issues for REST APIs, technical integrations, and SaaS support for Chainalysis
Excellent communication skills, both written and verbal, with the ability to convey information clearly and empathetically.
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Strong problem-solving skills and the ability to handle escalated customer issues effectively.
Nice to have experience:
Prior experience supporting Crypto company SaaS or familiarity with the domain.
Passion for Crypto and/or Blockchain technologies.
Experience working in a distributed team setting; leading others remotely.
Technologies we use:
SQL
Python
APIs
About Chainalysis
Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That’s where Chainalysis comes in. We provide complete knowledge of what’s happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence.
You belong here.
At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. Some of the ways we’re ensuring we keep learning are an internal Diversity Committee, Days of Reflection throughout the year including International Women’s Day, Harvey Milk Day, World Humanitarian Day, and UN International Migrants Day, and a commitment to continue revisiting and reevaluating our diversity culture.
We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you.
How much do crypto jobs pay?
The salaries for cryptocurrency jobs vary widely depending on the specific role, industry, location, experience, and other factors
However, in general, cryptocurrency jobs tend to pay relatively well compared to other industries
Here are some examples of average salaries for popular cryptocurrency jobs:
- Blockchain Developer: The average salary for a blockchain developer in the US is around $105,000 per year, with salaries ranging from $60,000 to $180,000 per year.
- Cryptocurrency Analyst: The average salary for a cryptocurrency analyst in the US is around $85,000 per year, with salaries ranging from $50,000 to $135,000 per year.
- Cryptocurrency Trader: The average salary for a cryptocurrency trader in the US is around $95,000 per year, with salaries ranging from $40,000 to $180,000 per year.
- Marketing and PR Manager: The average salary for a marketing and PR manager in the US is around $77,000 per year, with salaries ranging from $43,000 to $128,000 per year.
- Crypto Lawyer: The average salary for a crypto lawyer in the US is around $120,000 per year, with salaries ranging from $70,000 to $200,000 per year.
Is crypto jobs legit?
Yes, cryptocurrency jobs are generally legitimate, and the industry has created many job opportunities over the years
As the cryptocurrency industry has grown, it has attracted a significant number of legitimate businesses and organizations that require talented individuals to work in various roles, such as blockchain development, cryptocurrency analysis, trading, marketing, public relations, law, and compliance, among others
However, as with any industry, there are also fraudulent job postings and scams that try to take advantage of people looking for work
It is essential to be cautious and thoroughly research any company or job opportunity before applying or accepting a position
You should always verify that the job posting is from a legitimate company and never provide sensitive personal or financial information without ensuring that the opportunity is genuine
To avoid scams, you can do the following:
- Research the company before applying for a job or accepting a job offer. Check the company's website, social media, and reviews to ensure that it is legitimate.
- Verify the job posting and contact information. Ensure that the email, phone number, or website listed in the job posting is valid.
- Don't pay for a job or training. A legitimate company will not ask you to pay for a job or training.
- Be wary of job offers that sound too good to be true. If a job offer promises a high salary or unrealistic benefits, it could be a scam.
What careers are there in crypto?
The market of cryptocurrency jobs has grown rapidly in recent years, creating a wide range of career opportunities in various sectors
Here are some of the careers in crypto that you can explore:
- Blockchain Consultant: Consultants offer advice to businesses and organizations that are exploring the implementation of blockchain technology. They help with strategic planning, implementation, and optimization.
- Blockchain Developer: Developers are responsible for creating and maintaining blockchain-based applications and smart contracts. They need to have experience in coding languages like Solidity, C++, and Python.
- Crypto Compliance Officer: These professionals ensure that businesses operating in the crypto industry comply with relevant laws and regulations.
- Crypto Journalist: A journalist who specializes in reporting on cryptocurrencies and the blockchain industry. They write news articles, feature stories, and analysis.
- Crypto Lawyer: Lawyers who specialize in the crypto industry help navigate complex regulatory and legal frameworks.
- Cryptocurrency Analyst: An analyst researches and analyzes cryptocurrencies and the market trends. They provide insights on trading, investments, and risk management.
- Cryptocurrency Educator: Educators help individuals and businesses understand the concepts and technicalities of cryptocurrencies and the blockchain technology.
- Cryptocurrency Trader: Traders buy and sell cryptocurrencies on exchanges, making profits by predicting market movements.
- Marketing and PR Manager: These professionals are responsible for promoting crypto projects, managing the brand's online presence, and building community engagement.
Can you make a career out of cryptocurrency?
Yes, it is possible to make a career out of cryptocurrency
The cryptocurrency industry has grown rapidly in recent years, and there are now many job opportunities available in various sectors related to blockchain and digital currencies
Some of the most common career paths in cryptocurrency include blockchain development, cryptocurrency trading, cryptocurrency analysis, marketing and public relations, and cryptocurrency journalism
There are also roles in cryptocurrency consulting, law, and compliance, among others
To pursue a career in cryptocurrency, it is important to have a strong understanding of the technology and how it works
This may require education or training in computer science, economics, or finance, depending on the specific career path you choose
Additionally, keeping up with the latest developments in the industry is crucial to stay competitive and relevant
As with any career, success in the cryptocurrency industry also requires a strong work ethic, dedication, and a willingness to continuously learn and adapt to new developments
While the industry is still relatively new and rapidly evolving, it has the potential to offer exciting and rewarding career opportunities for those who are passionate about the technology and willing to put in the effort to succeed.
What is crypto jobs?
Crypto jobs refer to employment opportunities in the cryptocurrency industry
This can include jobs related to the development of cryptocurrency technology, such as blockchain development, as well as jobs in crypto-related companies, such as exchanges or payment processing firms
Some examples of crypto jobs include blockchain engineers, crypto traders, and compliance specialists
These jobs often require specialized knowledge and expertise in the field of cryptocurrencies and blockchain technology.