| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Fireblocks | Singapore, Singapore | $67k - $100k | |||
Crypto.com | Bangalore, India | $129k - $149k | |||
Binance | Bangkok, Thailand |
| |||
OKX | Dubai, United Arab Emirates | $72k - $150k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
OKX | Dubai, United Arab Emirates | $67k - $100k | |||
Animoca Brands Limited | Hong Kong, Hong Kong | $18k - $31k | |||
Hex Trust | Singapore, Singapore | $81k - $96k | |||
Crypto.com | Seoul, South Korea | $40k - $102k | |||
Binance | Delhi, India |
| |||
Etherscan | Shah Alam, Malaysia | $110k - $127k | |||
Pillow | Bangalore, India | $110k - $115k | |||
OKX | Kuala Lumpur, Malaysia |
| |||
Binance | Vietnam |
| |||
Pintu | Setiabudi, Indonesia | $54k - $72k | |||
Binance | Manila, Philippines |
|
Founded in 2018 and already valued at over $8 billion, Fireblocks is a SaaS platform that helps companies to create innovative products on the blockchain and manage day-to-day crypto operations. Fireblocks is trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more, to securely scale digital asset operations through the Fireblocks Network and MPC-based wallet infrastructure. We have offices in New York, London, Tel Aviv, and Singapore, and we are continuing to expand our teams to reach new customers globally.
As a Technical Support Engineer @ Fireblocks you will provide technical support to worldwide customers.
You will work closely with the R&D and Product teams and be part of a new and growing team.
You will have the opportunity to learn the ins and outs of the worlds of cyber and digital assets and master our groundbreaking product while becoming a source of knowledge and an expert of our system. The position will include dealing with all customer cases - from operational tasks to deep investigation of technical issues:
Giving fast and accurate technical support to our existing customers overseas, mainly via email and instant messaging in real-time due to the nature of our customers’ operations.
Writing knowledge base articles, user guides, and user guide adaptations, analyzing and providing customer feedback to the R&D team to improve the product.
You will have the opportunity to work with the best in the field and grow within the company.
Requirements:
- At least 3-4 years experience as a Technical Support Engineer (or a similar role) - a must
- Ability to work under high pressure and high troubleshooting skills – a must
- Willing to fly abroad for technical sessions and training purposes in case needed
- Fluent English - a must
- Experience in supporting enterprise customers – highly desired
- Experience working with SQL / Networking knowledge - highly desired
- Experience working with Kibana - highly desired
- BSc/BE graduate in Computer science/other technical field - highly desired
- Growing start-up experience - highly desired
- Knowledge in the Crypto/Blockchain space - nice to have
- Work ethics/ability to work unorthodox hours in case needed
- A positive and constructive minded team player
Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.Â