Customer Success Jobs in Web3

Do you want to shape the future of web3 in a fast growing well funded startup?

EtherMail is the leading web3 email Platform building the bridge between web 2.0 and web 3.0 and bringing full inbox ownership, control, and sovereignty back to users. We aim to redefine digital messaging by seamlessly integrating blockchain technology into email protocols, empowering businesses and individuals to communicate more effectively, incentivizing user engagement via consensual marketing powered by artificial intelligence and ensuring data privacy. EtherMail brings the best of blockchain technologies and traditional Email together and has attracted since its launch more than hundred thousands of users globally.

EtherMail has been founded by serial entrepreneurs Shant Kevonian and Gerald Heydenreich (eg exit of buyvip to Amazon) is located in Liechtenstein, Spain, Germany and Argentina and has received more than 7 M € in funding from top tier VC funds such as fabric, greenfield and Tim Draper.

The Role

Our Customer Success Department is responsible for the communication to existing clients using our B2B Mail platform. You will engage with existing clients, managing their accounts, and establishing a mid term email strategy for their communities. The role includes building strong client relationships, hand on creation of email campaigns, analysing analytics, and communicating campaign results with clients to optimise their email strategy. This position requires a proactive and creative individual. You should be able to work under pressure meeting deadlines, have the ability to create content and make proposals to enhance the email marketing strategy of our existing clients.

Key Responsibilities

• Manage a number of existing client accounts.
• Onboard and train new clients to use the EtherMail tool
• Create innovative web3 campaigns
• Analyse and monitor performance data
• Continued check-ins with clients on their account and strategy, building a trusting relationship with the clients
• Educate clients about new features of the tool
• Work cross-functionally with the IT, Product, Sales and Marketing teams to increase engagement on our platform

Skills and Qualifications

• High level of communication skills
• Excellent proactive and creative skills
• Ability to manage multiple client journeys at once
• Email marketing experience using CRM software / tools
• Web3 & blockchain knowledge / experience
• Technical curiosity or experience

Nice to Haves

• Has previously worked in a start-up
• University degree in marketing, communication or design
• Previous experience in a similar position as an account manager in a technical company

What we Offer

• Work for a VC funded web3 company with an ambition to build the next unicorn
• High degree of flexibility and responsibility to achieve goals
• Needs to be based in Barcelona. We are a hybrid working company with Tuesday's and Thursday's in the office.
• Competitive salary depending on experience (range 20k-28k), benefits and token participation