Customer Support Jobs in Web3
1,330 jobs found
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| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Wert | Remote |
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Scrollio | Remote | $87k - $87k | |||
Wert | Remote |
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Keyfactor | Remote | $105k - $111k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Bitso | Brazil | $13k - $27k | |||
Kraken | European Union | $54k - $80k | |||
Easygo | Melbourne, Australia | $81k - $112k | |||
CAIZ | Remote | $63k - $102k | |||
Localcoin | Canada | $87k - $101k | |||
Bitpanda | Remote | $54k - $102k | |||
Binance | South East Asia |
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Klink Finance | Remote | $54k - $88k | |||
Hiveon | Remote | $69k - $77k | |||
Paradigm62 | Remote | $63k - $77k | |||
Binance | Romania |
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About the Company
Wert is how you accept payments in web3. Wert is a fintech startup which solves payment connectivity issues for all web3 projects - NFT marketplaces and collections, DeFi protocols, DAOs, etc. Wert was the first company to offer NFT onramp, a product that allows people to buy NFTs directly with a credit or debit card allowing NFT marketplaces or any other decentralised NFT project to shorten the funnel and onboard more users into web3 every day.
We also offer a crypto on-ramping service and custom payment solutions for projects of any complexity level and are constantly evolving with the ever-changing industry.
About the Role
At Wert, weâre leading the charge in decentralised payments, and weâre looking for someone excited to help our partners integrate with ease while being part of the most knowledgeable payment team in Web3. This is a role where youâll grow, learn, and explore new paths, whether in product, sales, or whatever comes naturally as you evolve with us.
What Youâll Do:
- Assist partners with smooth, efficient integrations.
- Engage with Web3 communities, staying active in chats and discussions.
- Improve the integration experience by identifying easy wins and making processes better.
- Be proactive in representing our brand and ensuring partners feel supported.
- Provide top-tier customer success, ensuring every partner feels confident and informed throughout the process.
- Actively contribute to maintaining and improving our knowledge database.
What You Bring:
- Experience in blockchain and decentralised technologies (not limited to NFTs).
- Active presence in Web3 spaces like Discord, Twitter or Reddit, with a strong sense of community engagement.
- Problem-solving mindset, able to quickly spot and address areas for improvement.
- Clear and concise communication skills, with a collaborative attitude.
- Technical aptitude and ability to learn new systems quickly.
- Flexibility and confidence to work in a fast-paced environment whilst adapting to changing priorities.
- Ability to work independently and within a team.
Nice to have:
- Secondary language.
- Experience in a similar role at a web3 or blockchain start-up.
- Technical background: you donât need to be a developer but having experience and basic knowledge with SQL and JS or other programming languages is a huge plus.
Why Wert?
- Compelling web3 project
- Work with top notch companies that use Wert and be a part of the web3 revolution
- Remote work
- Flexible working hours
- Flat organisation with no bureaucracy
- Opportunities to grow in any department (we have lots of success stories)
- Salary grows as you grow
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Apply Now What is the role of a customer support?
A customer support role would typically involve assisting customers with any issues or questions they have about the web3 platform or any of the decentralized applications (dApps) that run on it
This could include helping users navigate the platform, troubleshooting any technical issues they might be experiencing, and providing guidance on how to use specific dApps or features
The specific responsibilities of a customer support role in web3 would depend on the organization they are working for and the specific needs of their customers.