Customer Support Jobs in Web3

SCOPE OF THE ROLE

This is an exciting opportunity in which successful candidates will work in the Tech Support team

Opportunity:

• To grow at a fast pace as we push you to constantly give the best of yourself
• Work with the latest technologies and products to maximize productivity
• Be part of an excellent global team reporting into the Head of Support to help build your skillset working in a vibrant office environment in London
• Training opportunities

Role and Responsibilities

• Ensure maximum uptime for production systems using real time monitoring
• Provide level 1 and 2 application and client support
• Work closely with Development, Quant and Infrastructure teams to investigate and solve system issues
• Continuous monitoring of application alerts to ensure systems are running optimally
• Maintain and enforce good quality internal documentation
• Perform weekly support duties checklists
• End to end ownership of client reported issues to resolution
• End user desktop support for internal staff

QUALIFICATIONS, SKILLS AND EXPERIENCE

• A self starter - able to take and own a problem and, by seeking assistance where needed, follow it through to resolution
• Excellent communication and interpersonal skills
• Previous experience with programming/scripting languages is preferred
• A problem solver with a keen eye for detail
• Help in setting up the support model with the team in long term
• Provide phone or remote support in the non-office hours when required
• Preferably open to working shift hours
• An interest in monitoring, alerting and reporting initiatives
• Passionate about helping people with mixed technical ability
• Some experience with Apple MacBooks and Linux technologies