Customer Support Jobs in Web3
1,457 jobs found
ai analyst backend bitcoin blockchain community manager crypto cryptography cto customer support dao data science defi design developer relations devops discord economy designer entry level erc erc 20 evm front end full stack gaming ganache golang hardhat intern java javascript layer 2 marketing mobile moderator nft node non tech open source openzeppelin pay in crypto product manager project manager react refi research ruby rust sales smart contract solana solidity truffle web3 py web3js zero knowledge
| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Crypto.com | Hong Kong, Hong Kong | $36k - $54k | |||
bemo | Remote | $63k - $75k | |||
Triton | Remote | $32k - $75k | |||
Crypto.com | Singapore, Singapore | $63k - $102k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
BloXroute Labs | Tel Aviv, Israel | $91k - $150k | |||
Triton | Remote | $72k - $120k | |||
Utila | Tel Aviv, Israel | $91k - $145k | |||
Okx | Budapest, Hungary | $63k - $102k | |||
Keyrock | Brussels, Belgium | $90k - $102k | |||
Whatnot | New York, NY, United States |
| |||
Crypto.com | Hong Kong, Hong Kong | $13k - $27k | |||
Keyfactor | Barcelona, Spain | $63k - $77k | |||
Fireblocks | Remote | $70k - $92k | |||
Alchemy | New York, NY, United States | $101k - $120k | |||
bemo | Remote | $81k - $105k |
Crypto.com
$36k - $54k estimated
Blockchain Security Technical Support Engineer
Hong Kong, Hong Kong SAR
Security – Blockchain Security /
Hybrid
Apply for this job
At Crypto.com, our dedication to user security is led by our highly experienced Security Team. Comprising an international roster of seasoned cybersecurity experts, our team leads the company's Security, Privacy, and Security Compliance endeavors.
The team includes holders of international patents for technologies integrated in our security architecture. Under the stewardship of a distinguished CISO recognized by the Forbes Technology Council and among the Global Top 100 CISOs, our team has consistently championed industry standards, acquiring certifications like ISO27001, ISO27701, ISO22301, PCI:DSS 3.2.1 (Level 1), NIST Tier 4, and SOC 2 Type II, in addition to the MPI License from Singapore MAS. Our Chief Information Security Officer reports directly to the CEO, underscoring the prioritization of security in our organization's hierarchy.
Our Security Team not only places great emphasis on credentials and expertise but also deeply values hands-on experience, rapid cognition, and dynamic learning. The challenges in the world of crypto are ever-evolving, and as such, our team prides itself on quick adaptability and robust teamwork, ensuring that we stay ahead of potential threats and always safeguard our user base.
We are looking for someone who is enthusiastic about Web3 and blockchain technology. The individual must have hands-on experience in writing smart contracts (DApps) and ideally experience staking on various blockchain networks. The individual will be the go-to person by the wider crypto.com team as an the in the blockchain network. It is a norm in our industry, new blockchains being created/introduced on a weekly basis, the individual is expected to research and understand technically how the new blockchain works and the various features for wallet integration.
The roles will require individuals to have a strong knowledge of blockchain from a practical usage perspective specifically in the smart contract (DApps) and staking. In the early phase, the individual will spend more time supporting the Solana ecosystem but it will be expanded to others like Cronos/Cronos zkEVM.
Responsibilities
- Understand DApss and ability to deploy/maintain/monitor smart contracts in Solana/EVM
- Develop an understanding of all supported blockchain and an in-depth knowledge of a select few blockchains
- Research on new blockchain supported by the organization
- Stay up to date with software upgrades and other critical blockchain changes.
- Share (verbal/written) blockchain/DApps knowledge with internal teams including Engineers, DevOps, Sales, Product Manager and Customer Success team.
- Troubleshoot and triage blockchain specific alerts and issues
Requirements
- Strong client service in a fast paced, high pressure, and dynamic environments
- Past job experiences in supporting applications in 24/7 environment
- Good knowledge of blockchain and its ecosystem and how protocols interact with each other and DApss
- Hands-on experience in running blockchain nodes, writing smart contracts (DApps), staking, governance, bridges
- Knowledge in programming languages such as Rust, Solidity, Javascript, Node.js, Python
- Experience owning technical documentation
- Attention to detail with an analytical mindset
- Adaptive to varying work condition
- Good communication skills in English both written and verbal.
Life @ Crypto.com
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.
Are you ready to kickstart your future with us?
Benefits
Competitive salary
Medical insurance package with extended coverage to dependents
Attractive annual leave entitlement including: birthday, work anniversary
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Work Perks: crypto.com visa card provided upon joining
Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
About Crypto.com:
Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
Learn more at https://crypto.com.
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
Personal data provided by applicants will be used for recruitment purposes only.
Please note that only shortlisted candidates will be contacted.
Apply for this job
What is the role of a customer support?
A customer support role would typically involve assisting customers with any issues or questions they have about the web3 platform or any of the decentralized applications (dApps) that run on it
This could include helping users navigate the platform, troubleshooting any technical issues they might be experiencing, and providing guidance on how to use specific dApps or features
The specific responsibilities of a customer support role in web3 would depend on the organization they are working for and the specific needs of their customers.