Operations Internships

Join us at Blockdaemon and be at the forefront of driving innovation in the blockchain industry. In this dynamic, 6-month, full-time internship or recent graduate role based in Singapore, you will play a pivotal part in propelling product development for developers and companies on our cutting-edge infrastructure. As a key member of our team, you'll contribute to building the APAC GEO and GEO operations, Revenue Operations (RevOps), CRM enhancement, APAC market analysis, and general sales operations.

Position Overview: This is a 6 month, full-time role for an intern or recently graduated person in Singapore.

Your Impact:

[Salesforce]

• Develop and optimize scalable workflows on Salesforce to enhance organizational efficiency, including the implementation of customizations and field dependencies.
• Conduct data manipulation and bulk import/update using external Salesforce software.
• Ensure data accuracy through periodic checks and reporting on Salesforce.
• Create and maintain relevant dashboards for monitoring Regional Revenue and KPIs, as well as develop metrics to track performance.
• Manage campaign data on Salesforce for Marketing, including bulk uploading leads and contacts from events.

[Research and Strategy]

• Write internal strategy papers for justifying product and engineering development projects for APAC, sourcing all the data and owning the strategy paper, working with APAC GM and other team members.
• Support Growth team in various GTM projects by conducting market research and sizing for APAC
• Data research project to build a total addressable (TAM), Service Addressable (SAM) and Service Obtainable (SOM) to expand different cohorts and support various GTM motions for different territories in APAC

[Data Operations]

• Manage 3rd party data sources of contact, prospect and customer information and enrich contact CRM via modern applications - Twitter, Telegram, with prospect/customer and cohort mapping
• Research 3rd party databases that may help us accelerate reach out to prospect
• Support the APAC GM with Geo operational work
• Track, analyze, and find ways to improve campaigns and the sales process while finding scalable ways to drive leads and prospects
• Create additional tools for automation of data imports and exports
• Performs other duties as assigned

Skills and Required Qualifications:

• Strong data wrangling skills - with MS excel, Vlookup, etc
• Salesforce and or comparable CRM knowledge
• Excellent communication skills
• Self-starter attitude and the ability to execute new ideas with autonomy
• Interest in blockchain technology and infrastructure
• An ability to model a prospect/customer and sales funnels
• Dashboarding and reporting skills - Salesforce, Tableau or equivalent
• Excellent verbal and written communication skills and willingness to be prompt and responsive to a breadth of customer expectations
• A willingness to grow and adapt with an exciting company in a high-growth space

Optional Desired Skills

• Prior experience in Sales operations and operations/analyst roles
• Reporting skills in Salesforce and or comparable CRM knowledge
• Experience with SQL
• Experience in Tableau