| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Blockaid | Tel Aviv, Israel | $72k - $100k | |||
CoinGecko | Selangor, Malaysia | $72k - $100k | |||
Okx | Remote | $98k - $108k | |||
Nethermind | London, United Kingdom | $89k - $102k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Nethermind | London, United Kingdom | $90k - $110k | |||
Flashbots | United States | $36k - $62k | |||
Parity | Remote | $54k - $60k | |||
Gateway.FM | Remote |
| |||
Cryptio | Paris, France | $87k - $106k | |||
CoinGecko | Singapore, Singapore | $72k - $100k | |||
bemo | Remote | $81k - $105k | |||
Nethermind | London, United Kingdom | $27k - $67k | |||
Nethermind | London, United Kingdom | $39k - $65k | |||
BitGo | New York, NY, United States | $175k - $275k | |||
Cryptio | Paris, France | $87k - $106k |
Blockaid is redefining trust in blockchain through advanced, integrated security. Our on-chain security platform is trusted by leading Web3 companies—including Coinbase, MetaMask, Uniswap, Backpack, Stellar, and others—to detect, understand, and automatically prevent or minimize the impact of fraud, scams, hacks, and financial threats.
We are backed by top-tier global investors including Sequoia Capital, Ribbit Capital, and Cyberstarts—firms known for supporting the most innovative and influential companies in technology and cybersecurity.
As the Technical Support L2 Engineer, based in Tel Aviv, you will have the unique opportunity to build and scale Blockaid’s L2 support function from the ground up and be a part of the Blockchain security future . Reporting to the Head of Customer Support, you will help our customers with their most pressing issues, protecting end-users from being scammed, creating real impact.
This role is meant for a true builder. As the first hire, you’ll be a major player in building the support process for cutting edge new Blockchain security products, becoming subject matter expert and trusted advisor for Blockaid customers, engaging directly with our engineering and product team, and learning our product directly from them.
Your Chain of Impact:
- Provide expert-level technical support for Blockaid applications, diagnosing and resolving complex issues with aggressive resolution times.
- Analyze sophisticated problems related to system performance, configuration issues, API integrations, Web3 security threats, and blockchain-related incidents.
- Monitor system performance metrics, API health, and security incident alerts.
- Serve as the primary point of contact for escalated customer issues, maintaining clear communication with stakeholders.
- Coordinate with Engineering, Product Management, and Field Services teams to resolve complex technical challenges.
- Identify opportunities for the support team to take on additional responsibilities and develop subject matter expertise.
- Create and maintain comprehensive playbooks, troubleshooting guides, and internal documentation.
- Develop tools and automation to improve support efficiency and reduce resolution time.
- Maintain strict compliance with security policies and procedures, particularly when handling sensitive customer data.
Requirements
Your Chain of Strengths:
- 3+ years of experience in an L2 support role.
- Solid knowledge of databases, query optimization, and dashboard creation using Snowflake, SQL, and data visualization tools
- Strong understanding of cybersecurity concepts, threat detection, incident response, and security best practices in Web3 environments
- Working knowledge of networking concepts, including TCP/IP, DNS, VLANs, VPNs, and network troubleshooting methodologies
- Proven troubleshooting abilities, analytical thinking, and systematic problem-solving approach for complex technical issues
- Excellent written and verbal communication skills for technical documentation, customer interactions, and cross-team collaboration
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.
Blockaid is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law
What is the meaning of Layer 2?
Layer 2 in the context of cryptocurrency and blockchain technology refers to a secondary framework or protocol that is built on top of an existing blockchain system (the main chain or Layer 1)
The primary purpose of Layer 2 solutions is to solve the scalability and speed issues that many blockchains face, especially those that have become popular and heavily used, like Ethereum
Here are the key aspects of Layer 2 solutions:
- Scalability Enhancement: They help in scaling the main blockchain by handling transactions off the main chain. This reduces the burden on the main chain, allowing for faster and cheaper transactions.
- Types of Layer 2 Solutions: There are various forms of Layer 2 solutions, including state channels, sidechains, plasma chains, and rollups. Each has its own mechanism for interacting with the main chain and handling transactions.
- State Channels: These involve two parties engaging in numerous transactions outside of the main chain, which are then consolidated into a single transaction. This is especially useful for situations where multiple transactions occur between the same parties.
- Sidechains: These are separate blockchains that are connected to the main chain via a two-way peg. They operate independently and can have their own consensus mechanisms but are secured by the main chain.
- Plasma Chains: Plasma chains are similar to sidechains but with a more hierarchical structure. They report back to the main chain regularly and are optimized for mass transaction handling.
- Rollups: Rollups process and store transaction data on a sidechain but post transaction data to the main chain. They come in two varieties: optimistic rollups and zk-rollups, each with its own method of transaction verification.
- Security Considerations: While Layer 2 solutions are generally secure, they can have different security models compared to the main chain. This is an important consideration for users and developers.
- Impact on User Experience: For end-users, Layer 2 solutions can greatly improve the experience by reducing transaction fees and increasing transaction speeds.
- Adoption and Development: Many blockchain projects are actively developing Layer 2 solutions to enhance their networks. This is an ongoing area of innovation in the blockchain space.