Open Source Jobs in Web3

About us

BitTorrent offers a unique and compelling work environment. We are proponents of the open internet and serve one of the largest user demographics in history. We take these responsibilities seriously and hire accordingly. We work with only the most talented people. Everyone on our team is here to do meaningful work with broad reaching impact. We have a fun yet challenging work environment that fosters diversity, creativity, and teamwork.

Job Description

The Receptionist provides exceptional service by greeting and assisting all visitors and answering inbound calls. Continuously offers the highest level of service to all corporate employees and their visitors. Maintains a professional image of the company by providing prompt, courteous and efficient service.

Key Responsibilities

• Reception: Primary function. Answer all calls, provide an exceptional customer service experience for all incoming/outgoing visitors.
• Provides 5-star customer service to all employees and visitors (in all forms of communication).
• Answers incoming telephone calls and routes callers to the person who can best assist them.
• Ensures all visitors complete, sign, and understand their responsibility for adhering to the corporation’s Nondisclosure Agreement (NDA).
• Activates access for temporary badges for employees who forgot or lost their badge or are experiencing issues with their current badge.
• Prioritizes calls and escalates customer service issues to the proper chain of command.
• Responsible for training a back-up and providing guidance on policies and procedures.
• Notifies employees upon receipt of inbound deliveries or have the delivery made to the Mail Room as is appropriate.
• Provides light administrative support to staff as directed such as scheduling meeting rooms, ordering catering, assisting other teams when needed for various tasks (envelope labels, compiling manuals, etc.).
• Maintains the reception area in a neat and orderly fashion to include visitor reading materials.
• Maintains professionalism and composure when interacting with all callers/visitors.
• Strategically determines what additional support is needed when handling sensitive inquiries in person or on the phone.
• Complete various ad-hoc duties as necessary

Competencies

• Driven by client satisfaction
• Strong integrity, solid business ethics
• Excellent communication skills
• Expert in customer service skills, professional attitude and appearance
• Good organizational skills
• Ability to maintain confidentiality
• Strong attention to detail
• Strong aptitude in effectively managing time and on-going tasks
• Results oriented
• Fast learner
• Good at following instructions and handling change and/or adverse situations in customer service environments

Qualifications

• Bachelor's degree preferred
• 1-3 years of top tier reception/concierge customer service work. Any experience performing general office work such as facilities, mail services, general office hospitality work is helpful
• Excellent verbal and written communications skills in English
• A strong task driven personality
• Ability to multitask and prioritize
• Strong aptitude in technology: Multi-phone line systems, PC/Mac systems, MS Office experience, Google Suite experience, Multifunctional devices (i.e. Copiers/Scanners), Fax/mail machines and/or other devices

BitTorrent is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.