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Salesforce Operations Analyst
Paris, France
Go to Market â Operations /
Permanent contract / CDI /
Hybrid
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We're making the world of digital assets accessible and secure for everyone.Â
Join the mission.Â
Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the worldâs crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in UK, US, Switzerland and Singapore, Ledger has a team of more than 500 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets â including the Ledger hardware wallets line with more than 6 millions units already sold in 200 countries.Â
At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust and Transparency. Hear from our employees how they shape the work we do here.Â
The Sales Operations team is responsible for all the analytics and operational expertise for Ledger Enterprise, Ledgerâs B2B business. The Sales Ops team's responsibilities assist the overall process from a new lead, right up until the invoice being sent to a client by providing market analysis, KPIs, and pricing.Â
Your mission
- Define, govern and improve operational procedures for the Sales Teams across Ledger
- Develop effective, accurate and ideally automated reporting to senior management on activity, pipeline, lead generation, sales and other KPIs
- Provide sales team with the tools, reporting & cadence required for them to deliver against targets, and assist with commission planning
- Optimise sales workflows from marketing automation, leveraging HubSpot, Salesforce, LinkedIn Sales Navigator, AirCall, ZoomInfo etc
- Manage & govern post sales contract activity liaising with internal teams, to ensure contractual and invoicing obligations are metÂ
- Maintain source systems and up to date integrations between these systems
- Manage supplier relationships with core tools, ensuring technical and internal issues are resolved swiftly and effectively
- Work with sales managers to create and maintain data flows that ensure Salesforce pipeline and forecasts are reliable - then ensure documentation is up to dateÂ
- Prepare periodic business review presentations
- Participate in the onboarding and training process for new sales team members
What weâre looking for:
- Experience in operations, consulting or financial services industry.
- Should you not have this, a combination of a relevant degree and experience in another sector is welcomed
- Exposure to tools such as Salesforce, Hubspot and TableauÂ
- An understanding of the wider financial industry, plus points if you can supplement this with knowledge of the crypto sector
- Someone who is incredibly well organised, and able to prioritise their workload
- Fluency in English. If you speak any other languages then of course that is a plus
Whatâs in it for you?
- Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
- Flexibility: A hybrid work policy
- Social: Frequent social events, snacks and drinks
- Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
- Well-being: Personal development, coaching & fitness with our dedicated partners
- Vacation: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days
- High tech: Access to high performance office equipment and gadgets, including Apple products
- Transport: Ledger reimburses part of your preferred means of transportation
- Discounts: Employee discount on all our products
We are an equal opportunity employer for all without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age
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What does an Analyst in Web3 do?
A Web3 analyst is someone who studies and analyzes the trends and developments in the field of web3 technologies
These technologies include blockchain and decentralized applications (dApps) that are built on top of them
A web3 analyst's responsibilities might include researching and staying up-to-date on the latest developments in the web3 space, tracking and analyzing trends and market movements, and providing insights and recommendations to clients or stakeholders
They might also be responsible for creating reports and presentations to communicate their findings to others.