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Dispute Analyst - P2P (Arabic Speaker)
Morocco, Rabat / Jordan, Amman / Tunisia, Tunis
Customer Support â Customer Experience /
Full-time: Remote /
Remote
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Binance is a leading global blockchain ecosystem behind the worldâs largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Responsibilities
- As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally
- Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
- Create a culture and processes which achieve the business goals and objectives with regards to customer service
- Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholder and peers
- Act as the Voice of the Customer across the organization
- Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities
- Ensure customer and complainant surveys are carried out continuously in order to produce timely, up-to-date information about customer experience across all areas of the business
- Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized
Requirements
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Strong ability in IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skills and a good listener
- Ability to multitask, prioritise, and control time effectively
- Knowledge of blockchain, crypto, and P2P payments is a big plus
- Willing to work weekends and irregular hours which will include night shifts
- A Binance P2P user is highly preferred
- Fluency in English and Arabic are required to be able to effectively coordinate with overseas partners, stakeholders, and customers
Why Binance
⢠Shape the future with the worldâs leading blockchain ecosystem
⢠Collaborate with world-class talent in a user-centric global organization with a flat structure
⢠Tackle unique, fast-paced projects with autonomy in an innovative environment
⢠Thrive in a results-driven workplace with opportunities for career growth and continuous learning
⢠Competitive salary and company benefits
⢠Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
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What does an Analyst in Web3 do?
A Web3 analyst is someone who studies and analyzes the trends and developments in the field of web3 technologies
These technologies include blockchain and decentralized applications (dApps) that are built on top of them
A web3 analyst's responsibilities might include researching and staying up-to-date on the latest developments in the web3 space, tracking and analyzing trends and market movements, and providing insights and recommendations to clients or stakeholders
They might also be responsible for creating reports and presentations to communicate their findings to others.