Blockchain Customer Support Jobs

Who We Are

We're strong believers in the freedom and interoperability that blockchain has to offer in the Non-Fungible Token (NFT) and Digital Objects ownership space. With our core products like Avastars, strong community at TokenSmart, and our newest endeavor nameless, our focus is to innovate the next generation of Web3 technologies.

Nameless’s mission is to give our users full control over their NFT projects by providing a suite of tools, smart contracts, and APIs that cover the entire project development life cycle.

Who We Are Looking For

A Customer Service Representative that will act as a first point of contact and liaison, provide product/services information to our customers, answer questions and inquiries, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

What You'll Do

• Manage large amounts of incoming emails and other communication
• Provide customer service as a first point of contact
• Identify and assess customers' wants and needs
• Set expectations regarding Nameless delivery with customers
• Manage a contact list, schedule calls and meetings
• Keep records of customer interactions, process CRM accounts, and upload relevant documentation

What You've Done

These are 4 key competencies we feel are quintessential to success in the role and in our team environment:

• Excellent external and internal communication skills
• Experience with client-facing roles
• Familiarity with CRM systems and practices
• Experience, familiarity, and/or passion for the Web3 space

Benefits at a glance

• Permanent Remote Work & Remote Work Reimbursement
• Laptop
• 21 Days of PTO
• 10 Company Holidays
• 100% Health, Vision, and Dental Insurance for the employee, discount for family
• Group life insurance
• Employee assistance program
• Domestic partner coverage
• Flexible spending accounts (dependent care and medical reimbursement)
• Commuter benefits accounts
• Avastar from nft42’s collection