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Binance
Australia, Sydney
Institutional Fiat Client Operations
Asia / Australia, Sydney
Operations, Strategy & Project Management – Operations /
Full-time: Remote /
Remote
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Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Responsibilities
- Act as the primary operational point of contact for assigned institutional and corporate fiat clients
- Manage day-to-day operational servicing for high-value institutional users across fiat deposit and withdrawal channels
- Support clients through onboarding activation, payment operations and ongoing account operational management
- Understand client operational needs and proactively identify opportunities to improve user experience and fiat product adoption
- Handle operational escalations and client requests with strong judgment while managing client expectations professionally
- Coordinate payment, settlement, onboarding and RFI related escalations across internal teams and banking partners
- Work closely with VIP, Business Development, Product, Clearing, Compliance and Banking Partnership teams on client operational support and strategic initiatives
- Maintain strong ownership, responsiveness and communication throughout issue resolution and client servicing
- Support adoption and operational rollout of strategic fiat solutions and banking channels
- Translate recurring client pain points into operational and process improvement opportunities
Requirements
- 3+ years of experience in institutional operations, customer success, fintech operations, banking operations or account servicing
- Strong understanding of fiat payment operations, institutional client servicing or banking workflows
- Experience supporting high-value clients or institutional relationships in fast-paced environments
- Strong communication and stakeholder management skills
- Comfortable handling operational escalations and coordinating across multiple teams
- Strong ownership mindset with ability to manage issues end-to-end
- Ability to operate independently under pressure while maintaining strong client experience standards
- Experience in crypto, fintech, payments or institutional banking industry is preferred
- Existing understanding of institutional trading, OTC or fiat on/off ramp operations is a plus
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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What does a blockchain developer do?
A blockchain developer is a software developer who specializes in the development of applications that make use of blockchain technology
Some of the responsibilities of a blockchain developer may include:
- Designing and implementing smart contracts.
- Creating and maintaining the infrastructure that supports the blockchain network, and developing user-facing applications that make use of the blockchain.
- Additionally, a blockchain developer may also be responsible for researching and staying up-to-date with the latest developments in blockchain technology, in order to ensure that their applications are secure and efficient.