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Community Manager (Malaysia base, Crypto Exchange)
Kuala Lumper
Commercial – Account Management /
Full-time /
On-site
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Overview
Our client is a newly set-up crypto exchange base in Dubai with office presence in Malaysia. The Community Manager will play a crucial role within the blockchain exchange, responsible for building, maintaining, and growing user communities. This position focuses on enhancing user engagement and satisfaction while promoting the company's brand influence within the community.
What You Will Do
- Develop and manage online and offline communities, leveraging social media platforms (e.g., Twitter, Telegram, Reddit, Discord) to increase user interaction.
- Organize and plan community events, including AMAs (Ask Me Anything), online forums, and offline meetups.
- Ensure active participation of community members, address user inquiries, resolve feedback, and provide support.
- Develop and implement community content strategies, creating and publishing high-quality articles, blogs, press releases, announcements, and other relevant content.
- Collaborate with the design team to produce visual content (e.g., infographics, posters, videos) to enhance community appeal and user engagement.
- Establish and maintain positive relationships with community members, Key Opinion Leaders (KOLs), and other key stakeholders.
- Gather and analyze user feedback to understand user needs and market trends, providing improvement suggestions to product and marketing teams.
- Promote the company brand through social media and other channels to increase brand awareness and influence.
- Represent the company at industry events, exhibitions, and conferences to communicate with potential clients and partners.
- Monitor and analyze community operations data, produce regular reports, evaluate the effectiveness of community activities, and propose optimization suggestions.
- Utilize analytical tools to track social media and community platform interactions to improve operational efficiency.
What You Will Need
- Bachelor's degree or above, preferably in Marketing, Public Relations, Communications, or related fields.
- Minimum 2-3 years of experience in community management, social media operations, or related roles. Background in blockchain or fintech industries is a plus.
- Proficiency with major social media platforms and community management tools, with excellent content creation and distribution skills.
- Strong communication skills, able to effectively interact with users from diverse cultural backgrounds.
- Solid data analysis capabilities, able to drive decisions and optimize operational strategies using data.
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What does a Community Manager in Web3 do?
A community manager in web3, also known as a blockchain community manager, is responsible for managing and growing a community of stakeholders interested in a particular blockchain or decentralized technology
This can include tasks such as moderating online forums and social media groups, organizing events and meetups, and engaging with community members to understand their needs and concerns
The ultimate goal of a community manager in web3 is to build and maintain a strong, active, and engaged community that can help drive the adoption and development of the underlying technology
Some specific responsibilities of a community manager in web3 may include:
- Developing and implementing strategies for engaging with and growing the community in social madia (most likely on Discord and Twitter)
- Moderating online forums and social media groups, and responding to community members questions and concerns
- Organizing and hosting events and meetups to bring community members together and foster collaboration and knowledge sharing
- Working closely with the development team to ensure that the community's needs and feedback are being taken into account in the design and development of the technology
- Providing regular updates and information to the community about the progress and status of the technology
- Dentifying and addressing any issues or conflicts within the community, and working to resolve them in a positive and constructive manner.