Customer Support Jobs in Web3

About OKX OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience.   What You’ll Be Doing:

A serious and responsible person who is able to deliver meticulous work, responsible for the collection and processing results of basic data. Possess the basic knowledge system on the blockchain, and be able to identify the capital flow rules and principles of each platform. Follow the workflow of data quality inspection and data model conflict handling, and execute efficiently. A strong autonomy, self-driven person who is able to actively discover and synchronize problems encountered in the work process, and promote solutions.

  What We Look For In You:

Statistics or computer related majors, bachelor degree or above. Possess strong observation and problem-solving skills, sensitive to data. At least 2 years of experience in data analysis in the customer service industry, experience in Internet data modeling and analysis is preferred. Excellent command of spoken and written English and Mandarin as the role requires to deal with China/ Hong Kong Mandarin speaking counterparts. Strong learning ability, able to discover the details of data and the correlation of data, proficient in using Excel/ Tableau and other data analysis tools, and those who have the ability to use SQL/ Python/ Excel or other data analysis tools are preferred; Possess a clear logical mindset with strong communication skills, expressive skills, stress tolerance, and a good sense of teamwork. Willing to work in Tun Razak Exchange, walking distance to MRT TRX.

  Benefits & Perks:

Competitive remuneration package (Basic Salary + Annual Increment) Meal allowance up to RM 500/ month Unlimited transport allowance (T&C apply) Monthly team building RM 2,500 training & wellness benefits per annum Yearly bonus Convenient workplace (5 minutes walk from MRT TRX) Insurance coverage for employees & dependants Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed Employee engagement, recognition and appreciation program Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations

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