Customer Support Jobs in Web3

Edge & Node is at the forefront of web3 innovation. Our mission is to establish The Graph as the unbreakable foundation of open data. Our pioneering subgraphs set the industry standard and solidify The Graph as the premier solution for organizing and accessing blockchain data.

At Edge & Node, we champion a decentralized future based on shared values. Dedicated to decentralizing power and resisting censorship, we aim for a robust, permissionless information era free from central control, thus eliminating the traditional vulnerabilities associated with misplaced trust.

Tech Support & Developer Success is passionate about web3 and is familiar with The Graph. They are savvy about blockchains and APIs with knowledge of subgraphs. They are driven and committed to developing optimal experiences for engineers and users. They excel in client-facing roles and are ready to work with the best web3 projects globally.

What You’ll Be Doing

• Reviewing all of the external channels for The Graph and be extremely present and responsive
• Being helpful to all users of The Graph and ensuring each has a positive experience
• Actively answer queries on Discord and identify issues and bugs and ensure applications have seamless experiences with The Graph
• If the requests are more complex, narrowing down the problem a bit, reproducing and writing a proper ticket so that the other engineers can take it from there
• Supporting the business team in meetings, as needed. Manage relationships with potential users and subgraph implementers
• Supporting business team to identify new leads for integrations or partnerships
• Providing technical support and answer questions during hackathons, technical workshops and other inbounds from community events; help developers build the best subgraphs during the events
• Collaborating with the business development and community teams to support subgraph developers, users, and network participants
• Supporting end-to-end process of subgraph integrations and deployments
• Supporting the bug bounty program and protocol testing

What We Expect

• Be present on all channels
• Provide fast responses
• Excellent communication skills in English
• Interpersonal skills
• Attention to detail
• Ability to take initiative and drive meetings and engagements with potential users
• Experience with Customer Success and providing solutions for engineering products is preferred
• Experience with Github and other developer tooling
• TypeScript (intermediate skill level)
• GraphQL (intermediate skill level)
• Knowledge about The Graph, blockchain and web3
• 1+ year experience in Technical Support, Customer Success or similar
• Bachelors degree in Computer Science, Software Engineering or related practical experience
• Knowledge about Cryptocurrency and the web3 community

Compensation/Culture

The overall market range for roles at Edge & Node is typically $100k - $500k annually. This market range is based on total compensation (vs. only base salary). Edge & Node has a culture that values meritocracy, personal growth, and an ego-free environment.

About The Graph