Customer Support Jobs in Web3

Wallet in Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.

Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.

At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.

Now we are seeking a Customer Support Specialist to join our team.

Responsibilities:

• Provide customer support via written communication channels.
• Analyze situations and resolve customer problems.
• Collaborate with internal project departments to resolve customer issues.
• Work with internal documentation and prepare reports.
• Participate in developing the knowledge base (instructions, regulations, rules).

Requirements:

• Experience in customer support, with an emphasis on written communication channels.
• Desire to develop in the field of customer consulting and support.
• Fluent oral and written communication skills in English (at least upper-intermediate level) and Russian.
• Proficiency in Microsoft Office.
• Ability to multitask.
• Experience in the crypto sphere will be a plus.

We are looking for people who can work a 2/2 schedule from 9 pm to 9 am (GMT+3).

Why it is a fantastic opportunity:

• Our business is growing at an exponential scale.
• Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
• Be based remotely.
• Participation in the performance review and bonus programme.
• Compensation for medical expenses.
• Provision of necessary equipment.
• Annual vacation of 28 calendar days.
• 14 days of paid sick leave to support your health and recovery when needed.
• Access to internal English courses for continuous learning and improvement in language skills.