| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
FTX | The Bahamas |
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Gate.io | Remote | $36k - $72k | |||
Binance | Europe |
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Binance | Canada |
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| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Okcoin | Malta |
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Paradigm | Prague, Czech Republic | $54k - $80k | |||
Paradigm | Singapore, Singapore | $54k - $80k | |||
Coinme | Seattle, WA, United States |
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Binance | Singapore, Singapore |
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Binance | Hong Kong, Hong Kong |
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Koinly | United Kingdom | $60k - $70k | |||
QuickNode | Remote | $54k - $100k | |||
Coin Metrics | Boston, MA, United States |
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Binance | Asia |
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Okcoin | Malta |
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FTX is a leading cryptocurrency exchange built by traders for traders with headquarters in Nassau, The Bahamas. FTX offers innovative products including industry-first derivatives, options, volatility products and leveraged tokens. We strive to develop a platform robust enough for professional trading firms and intuitive enough for first-time users. We are looking for talented individuals to join our fast paced team!
FTX is looking to add to our 24/7 global support team! In this role, you would be helping new, retail and advanced clients with navigating our platforms, solving minor problems and answering questions. You will answer support emails, engage on social media posts and DMs, chat with customers in real time, and more.
You will participate as a valued voice of the customer by looking for trends, spotting potential problems affecting multiple users, and reporting these to the team with urgency using Slack, Telegram, or a phone call when appropriate. Communication is key to what we do. You’ll suggest process improvements and maintain our internal knowledgebase on Notion when a process changes or you discover a better way to do a task. You’ll be continuously learning about new products/markets/procedures & bringing that knowledge back to the team.
The support team is surprisingly small, with a lot of autonomy to solve complex problems quickly and help the product team iterate and improve in response to customer issues and complaints.
What is the role of a customer support?
A customer support role would typically involve assisting customers with any issues or questions they have about the web3 platform or any of the decentralized applications (dApps) that run on it
This could include helping users navigate the platform, troubleshooting any technical issues they might be experiencing, and providing guidance on how to use specific dApps or features
The specific responsibilities of a customer support role in web3 would depend on the organization they are working for and the specific needs of their customers.