| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
QuickNode | Remote | $81k - $84k | |||
Chainalysis | London, United Kingdom | $36k - $72k | |||
Bitpanda | London, United Kingdom | $36k - $72k | |||
Zignaly | Remote | $54k - $80k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Crypto.com | Taiwan | $60k - $90k | |||
Chainalysis | New York, NY, United States |
| |||
Bittrex | Washington, United States | $36k - $72k | |||
Binance | Panama City, Panama |
| |||
Binance | Salvador, Brazil |
| |||
Chain | Remote | $22k - $72k | |||
CoinFlip | Chicago, IL, United States | $36k - $72k | |||
BlockFi | New York, NY, United States | $22k - $31k | |||
SwissBorg | Lisbon, Portugal | $36k - $72k | |||
GSR | New York, NY, United States | $84k - $100k | |||
Change | Tallinn, Estonia | $36k - $72k |
This job is closed
As a billing support engineer, you will be working on everything from answering simple billing questions from customers to bettering the overall billing experience for all our users through process improvements.
You will be responsible for ensuring that we provide resolutions to customers quickly and translate customer hardships into actionable items for our developer team to address. Our network is servicing more than 10 billion requests per month, so you will be crucial in debugging the core issues customers are having with the use of custom software, off-the-shelf tooling, and more.
We’re looking for a self-starter, who is communication-focused with a deep sense of ownership and a team mentality to collaborate on achieving a high-quality customer experience. We’re looking for an individual who does not need constant supervision to track issues, reproduce customer issues, etc.
You can expect to meet on a daily basis to go over customer issues, task progress, and design solutions.
QuickNode is a cloud-based infrastructure company that powers the blockchain ecosystem. Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. QuickNode is backed by some of the world's best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund. The QuickNode team has over 20+ years of experience building global data infrastructure.
What is the role of a customer support?
A customer support role would typically involve assisting customers with any issues or questions they have about the web3 platform or any of the decentralized applications (dApps) that run on it
This could include helping users navigate the platform, troubleshooting any technical issues they might be experiencing, and providing guidance on how to use specific dApps or features
The specific responsibilities of a customer support role in web3 would depend on the organization they are working for and the specific needs of their customers.