| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Figment | Toronto, Canada | $11k - $62k | |||
Cherry Ventures | Remote | $80k - $150k | |||
Bitfinex | Remote | $60k - $120k | |||
Cherry Ventures | Remote | $82k - $87k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
MetaPals | Singapore, Singapore | $50k - $80k | |||
BitGo | Palo Alto, CA, United States | $20k - $62k | |||
BitGo | Palo Alto, CA, United States | $20k - $62k | |||
Cross River | Remote | $95k - $145k | |||
PartyHat Capital | Montreal, Canada | $70k - $120k | |||
Chainstack | Remote | $84k - $87k | |||
CRASTONIC | Japan | $13k - $69k | |||
micobo GmbH | Remote | $45k - $80k | |||
Bitfury | Poland | $45k - $90k | |||
Bitfury | Warsaw, Poland | $45k - $90k | |||
Brahma | Bangalore, India | $48k - $70k |
The Role
At Figment, we help developers launch apps across the top Web 3 protocols. DataHub lets developers use the most powerful and unique features of a blockchain without having to become protocol experts. As a Technical Support Lead, you will establish a strong support culture for DataHub customers by managing a team of distributed support engineers. You will put in place a thorough process to identify, document, and solve customer issues around our infrastructure & tools while guiding your team in their understanding of Web 3 development. You will be responsible for ensuring high retention and satisfaction of our customers. You will also lead efforts around developing world-class developer documentation.
Responsibilities
- Establish technical support best practices via multiple channels eg. email, Slack, Telegram and Discord
- Set a consistent framework to analyze, troubleshoot, debug and reproduce technical issues.
- Establish collaboration best practices with internal and external teams to provide DataHub customers timely support for technical issues
- Develop and contribute to DataHub documentation
- Establish an issue escalation process and operational procedures to streamline support
- Work with a global team and own the support journey for DataHub customers
Qualifications
- Proven ability to lead a team of technical support engineer
- Experience supporting and troubleshooting web applications, JSON and APIs ā Experience owning technical documentation
- 4+ years of relevant experience as a software engineer or a support engineer ā Experience with cloud infrastructure or API-based products
- Ability to recognize issue patterns and solve complex problems
- Experience developing in Javascript, Golang, and/or Rust
- Knowledge of smart contract development (Solidity, Substrate, or similar) a plus
- A passion for blockchain technologies a plus
- Location in North-America or Europe preferred
What does a Golang developer in web3 do?
A Golang (Go) developer who works in the web3 space likely focuses on creating and implementing decentralized applications (DApps) using Go and the web3 stack
This stack typically includes technologies like blockchain, smart contracts, and distributed systems
Go is a popular programming language for developing web3 applications because of its simplicity, performance, and support for concurrent programming
The specific tasks and responsibilities of a Golang developer in the web3 space may vary depending on the project and organization they are working for.