Operations Jobs in Web3

Job Overview(AILiquid.cc):

We are looking for a strategic and data-driven Head of Operations to lead and scale the operational engine behind our decentralized exchange (DEX). This role will focus on user growth, product optimization, and cross-functional team coordination to ensure sustainable ecosystem development and competitive market positioning.

Key Responsibilities:

＊Strategic Growth & User Acquisition

Design and execute high-level user growth strategies across different market segments (retail, whales, market makers).

Identify and scale scalable acquisition channels: incentives, liquidity programs, referral systems, partner integrations.

Analyze on-chain/off-chain user behavior to segment and personalize growth efforts.

Build frameworks for user lifecycle management: activation → retention → engagement → monetization.

＊Product & Experience Optimization

Work closely with the product and dev teams to iterate product features based on user needs and market feedback.

Prioritize user experience improvements with clear OKRs and usage data.

Establish mechanisms to gather, structure, and interpret user feedback (power users, DAO communities, whales).

Drive continuous refinement of liquidity, UX, and trading flow efficiency.

＊Cross-functional Management

Coordinate between BD, Product, Marketing, and Community teams to ensure alignment on growth goals.

Lead internal weekly ops review and establish clear reporting structure for KPIs.

＊Data & Performance Management

Own growth dashboards (TVL, active traders, retention, volume per cohort, CAC, CLV).

Set up feedback loops using tools like Dune, Flipside, Google Analytics, Notion, and internal dashboards.

Translate insights into actionable business recommendations for leadership and product teams.


Qualifications:

3+ years in growth/ops leadership roles in Web3, fintech, or tech startups.

Proven success managing user acquisition and product iteration in DeFi or trading-related platforms.

Deep understanding of DEX design, tokenomics, liquidity dynamics, and user behavior in crypto.

Experience managing teams or cross-functional collaboration.

Strong analytical thinking, OKR mindset, and executional discipline.

Fluent in English; Mandarin a plus.

What We Offer:

Flexible Location: Base in Kuala Lumpur or Hong Kong preferred, but we embrace remote flexibility and global collaboration.

Work Autonomy: Results-driven culture — no micromanagement, full ownership of strategy and execution.

Leadership Impact: Direct influence on the company’s growth path in a high-potential Web3 and DeFi ecosystem.

Flexible Travel Opportunities: Participate in global Web3 events and conferences — Vietnam, Singapore, Dubai, ETH global summits and more.

Founder-Level Exposure: Work closely with visionary founders and gain insights into strategy, tokenomics, and product innovation.

Build from 0 to 1: Be part of an agile team building real impact products, not just maintaining legacy systems.

Continuous Learning: Access to Web3 upskilling resources, research networks, and industry mentors.