Technical Writer Jobs in Web3

BitGo is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions. In 2020, BitGo launched Prime Trading and Lending, as well as BitGo Portfolio and Tax, providing clients with a full-stack solution for digital assets. In 2018, it launched BitGo Trust Company, the first qualified custodian purpose-built for storing digital assets. BitGo processes over 20% of all global Bitcoin transactions, and supports over 250 coins and tokens. BitGo’s customer base includes the world's largest cryptocurrency exchanges and institutional investors and spans more than 50 countries. BitGo is backed by Goldman Sachs, Craft Ventures, Digital Currency Group, DRW, Galaxy Digital Ventures, Redpoint Ventures, and Valor Equity Partners.

BitGo is looking for a Senior Technical Writer who will join our team in the United States.

Responsibilities:

• Develop and maintain comprehensive documentation of APIs across BitGo’s product offerings
• Obtain a deep understanding of the workflows and services and translate them into simple and engaging content
• Evaluate current content and recommend and develop solutions for improvement
• Independently gather information from subject matter experts to develop, organize and write procedure manuals, technical specifications and process documentation
• Research, create and maintain information architecture templates that uphold organizational and legal standards, and allows for easy data migration
• Work with engineering and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage

Skills & Experience:

We are looking for teammates who share and practice our values: open communication, transparency, taking ownership, and a high level of craftsmanship. We are looking for coworkers who share our vision and mission: deliver trust in digital assets.

Required

• 3-5 years of experience as a technical writer
• Previous experience writing documentation and procedural materials for multiple audiences
• Skilled with industry tools such as Linux, git/GitHub, OpenApi, Markdown, HTML/CSS, etc.
• Strong written and verbal communication skills, with a keen eye for detail
• Experience working with engineering teams

Bonus Points

• You can point to a strong example of your technical writing adopted at a high-profile company
• Experience with crypto and the crypto industry
• Comfortable with TypeScript, Node.js, Python
• B.S. in Computer Science or relevant degree
• Certification through the Society for Technical Communication

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.

Here are some of the benefits* of working at BitGo:

• Competitive base salary, bonus and stock options
• 100% company paid health insurance for employee, partner and dependents
• 4% 401k company match
• Paid parental leave, paid vacation
• Free commute and parking pass; 5 min from Caltrain
• Free custom lunches, dinners and snacks
• Computer equipment and workplace furniture to suit your needs
• Great colleagues and inspiring startup environment

*Benefits vary based on location

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you’ll be able to look back and say you were part of the team that transformed investing.