Discord Web3 Jobs in North America

We are seeking a qualified Community manager who is self motivated and enthusiastic to become an ambassador for the Ferrum Network. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you. Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.

Responsibilities

• Engage with our community in a timely manner using Ferrum’s tone and messaging in Telegram and Discord
• Respond to support tickets within SLA via Zendesk and Discord
• Monitor and report on community feedback
• Create FAQs and user guide content for Ferrum Help center on Zendesk
• Coordinate with the Marketing and Product teams to ensure brand consistency
• Organize and participate in events to build community and boost brand awareness such as AMAs
• Liaise with Development and Sales departments to stay updated on new products and features
• Stay up-to-date with digital technology trends
• Grow our community with a focus on engagement

• 1-2 years of work experience as a community manager
• 1-2 years first-hand experience using blockchain, cryptocurrency and DeFi products
• Experience building online communities on Telegram and Discord
• Experience running Telegram and/or Discord AMAs
• Experience launching community initiatives
• Excellent written and verbal communication skills
• Ability to identify and track relevant community metrics (e.g. repeat attendance at events)

What We Offer

• Work Remotely from anywhere in the world.
• Learn from people who know their stuff. We have serious A-players on the team.
• Work on exciting things. The world of crypto is our playground!
• Personal development. We support your growth with mentorship, courses, etc. You get to work with people that not only push but require you to become better.
• Be part of something big. Those who thinks small remains small. Be surrounded by people going places. Your role and responsibilities in our company can grow with you. Daniel Pink wrote this in his book Drive, “People are most motivated by having autonomy, mastery, and purpose, and we make sure you have access to all three.”
• Competitive salary coupled with performance-based bonuses. We reward our top performers.
• You get a fun, driven team of colleagues to work with.