Web3 Jobs in North America

Heretic Ventures is seeking a Customer Service Representative with at least 2 years of professional experience to join an early stage consumer  business that Heretic Ventures is launching.

The ideal candidate is proactive and personable, has prior experience in customer service for an early stage consumer startup, and is ready to be the first point of contact for the company’s early adopters. They will work across all functional areas to fully immerse themselves in all consumer-facing aspects of the product and platform, representing the voice of the customer across the organization.

This is a unique opportunity to help build a billion-dollar company from the ground up while learning from successful repeat entrepreneurs and a team of experienced mentors and advisors. 

This is a hybrid role with the expectation of 4 days per week in-person in our sunny Presidio, SF office. The position is a full-time contract position, with the potential for permanent employment over time.

Heretic Ventures is a San Francisco-based venture studio ideating and launching new businesses in the creator economy, including those that capitalize on AI/ML technology. Heretic is run by Managing Partner Mariam Naficy, who founded and built the pioneering internet companies Minted and Eve.com. Heretic is backed by household names in Silicon Valley (investors and entrepreneurs), who act as the studio’s advisors both in selecting and in advising companies.

Responsibilities

• First Responder: Serve as the initial contact for customer inquiries, feedback, and issues, providing timely and friendly assistance.
• Issue Resolution: Address and resolve customer concerns promptly, maintaining a positive and helpful demeanor.
• Product Knowledge: Develop a deep understanding of our product to effectively assist customers and provide accurate information.
• Communication Liaison: Collaborate closely with cross-functional teams, relaying customer feedback and insights for continuous improvement.
• In-Person Engagement: Be on-site four days a week in our San Francisco office to facilitate real-time communication with the team and gather immediate insights.

Qualifications

• Bachelor's degree preferred
• 1+ years of experience in customer service, preferably for a consumer-facing technology company
• Customer-Focused: A passion for delivering exceptional customer service and ensuring a positive user experience.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey information in a clear and concise manner.
• Adaptability: Thrive in a fast-paced startup environment, able to quickly learn and adapt to changes.
• Problem-Solving: Demonstrated ability to troubleshoot and resolve customer issues independently.
• Tech Enthusiast: Interest in and basic understanding of consumer technology products.

Nice to Haves

• Early Startup Experience: Exposure to or experience working in the early stages of a startup.
• Product Launch Exposure: Familiarity with the dynamics of a product launch and the challenges associated with early customer interactions.