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$40k - $102k estimated
This job is closed
Trade Support Agent (Malaysia, Philippines or Vietnam)
Worldwide /
AQX â Growth /
Individual Contractor
/ Hybrid
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đ About AQX
AQX is the crypto gateway for retail traders and institutions. It offers users an all-in-one platform to buy, sell, trade, and learn about crypto. At its core, AQX is a cryptocurrency exchange platform. The company brings an authentic mix of trading knowledge, market intelligence, buzz, and access to exclusive crypto project launches to elevate the crypto exchange and trading experience for users.
We are seeking a Trade Support Agent to join the AQX operations team. The ideal candidate must possess a keen interest in cryptocurrency and blockchain technologies, basic knowledge of financial products and exchange services. In this role, you will be responsible for answering trade liquidation-related inquiries, account freeze and account closure-related inquiries, conducting order logic-related investigations, troubleshooting technical issues, and managing escalation and follow-up of user inquiries.
Key Responsibilities
- Handling trade liquidation and complex trade dispute-related inquiries
- Managing escalation and follow-up of user inquiries with internal stakeholders
- Perform trade and order logic audits for our cryptocurrency exchange platform
- Â Manage inquiries on trading platform usage from a technical perspective
- Fluency in English is a must; please submit a CV or Resume in English
Qualifications
- Experience with Zendesk, Slack and Jira
- Strong analytical and problem-solving skills
- Ability to work well with a team in a 24/7 trading environment
- Experience with financial trading, preferably in cryptocurrency exchanges
- Excellent communication and interpersonal skills
- Experience managing inquiries from clients, investigating trade disputes, and bug reporting
- Fluency in English is a must
đ AQX is powered by Presto Labs
đ Presto Labs is a quantitative trading firm established in Singapore back in 2014.
Today, Presto Labs has grown to more than 100+ employees. World-class engineers and researchers share offices in Singapoređ¸đŹ, Shanghaiđ¨đł, and Seoulđ°đˇ.
đ Presto Labs build automated trading systems fueled by data-driven quantitative analysis to achieve stable and sustainable investment returns.
đťÂ Our engineering teams do what humans do best â create algorithmic decision processes in order to achieve what no human trader ever could in todayâs fast-changing, unbelievably complex financial world.
Check out more about Presto Labs on our YouTube channel
âĄď¸Â https://www.youtube.com/channel/UCg88FC6VecGyiDolSbKpNIg
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