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Binance
Global
Customer Service BI Specialist
Global
Customer Support â Customer Experience /
Full-time: Remote /
Remote
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Responsibilities:
- Collect, organize, and analyze user data from the customer service department and other related systems to identify user behavior patterns and issue trends.
- Develop and maintain dashboards and reports to provide real-time insights into key metrics.Â
- Provide data-driven recommendations to improve team performance and operational efficiency.Â
- Collaborate with team leaders to implement solutions and track the impact of changes.Â
- Conduct root cause analysis to identify underlying issues affecting KPIs (CSATs, resolution rate,etc).
- Translate complex data into clear and actionable insights for senior management.Â
- Support strategic decision-making by providing in-depth analysis and forecasting.Â
- Ensure data accuracy and integrity by implementing best practices in data collection, storage, and analysis.Â
- Communicate findings and recommendations effectively to stakeholders at all levels.Â
- Collaborate with cross-functional teams to align on goals and drive initiatives. Â
- Provide training and support to team members on data analysis tools and techniques.
Requirements:
- Minimum of 3-5 years of experience in a business intelligence, data analysis, or similar role. Â
- Proven track record of analyzing complex data sets and providing actionable insights. Â
- Experience in the crypto, financial services or compliance industry is a plus.Â
- Bachelorâs degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field. Â
- Proficiency in data analysis tools such as SQL, Python, R, or similar. Â
- Experience with data visualization tools like Tableau, Power BI, or similar. Â
- Strong understanding of database management and data warehousing concepts.Â
- Familiarity with statistical analysis and predictive modeling techniques. Â
- Excellent analytical and problem-solving skills. Â
- Strong attention to detail and accuracy.Â
- Ability to communicate complex data insights clearly and concisely. Â
- Strong organizational and time management skills.Â
- Ability to work independently and as part of a team.
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