Remote Account Manager Jobs in Web3

💡Mission

As an Account Executive, you’ll be a sales closer with the most exciting companies of the moment with web3 and DAOs. But also, you’ll be a key member to understand customers patterns, business and help the product team build a customer-oriented product. You’ll be also delivering white-glove support to some of the most innovative crypto start-ups and DAOs- from onboarding to troubleshooting.

Your role will be halfway between business development (outbound strategy, participation in events and communities) and account management to provide the best long-term experience to our clients.

Preferred experience

• Must have
• 3-5 years of experience in a B2B business development/customer success role
• Prior experience in Web3 (personally or professionally)
• Obsession for customers and ability to be their voice internally
• Outstanding drive and work standards
• Prior experience of remote working
• US-based - East cost (especially NYC) is preferred
• Native English speaker

🎯 90 days outcomes

• Double activation rate to 20% by 2022
• Reduce churn by x%
• Achieve an NPS over 8 to bootstrap referral growth
• Develop 3 partnership initiatives to help to impact the acquisition
• Attend 3 events in the US to help build brand visibility
• Upsell our prime plan to 100 businesses after we launch
• Run experiments to increase the number of leads
• Collect and categorize customer feedback and ensure it’s reflected in our roadmap

🔍 Key strengths we’re looking for

• Persistence — does not take no for an answer, always follow up
• Driver — you’re not entitled, you are a go-getter who always push to go the extra mile
• Customer obsession/empathy — we’re not looking for cowboys here, but people genuinely interested in our customer’s success
• Ability to relate and communicate with customers and speak the web3 language
• High work standards and continuous improvement mindset
• Creativity and proactivity: always taking initiative, testing new things in autonomy. “Better to ask for forgiveness than permission” attitude
• High performer / overachiever: demonstrated experience of over-achieving quota targets
• Fit with our values: earn trust in a trustless world, be relentlessly resilient, be defiant.

🎁 Benefits

• 25 paid vacation days a year
• Unique access to the Sequoia, YCombinator, and eFounders network
• Challenging work experience building next-gen banking with a frontier tech
• Fast-learning environment, entrepreneurial and strong team spirit
• Tools of your choosing
• Stock options (we win together)
• Full remote
• Team off-sites every 3 months (the last one was in the south of France)
• Possibility to get part of your salary in crypto

❤️ What our team loves the most about Multis

Aurélien, Product Designer: high requirements in terms of UX compared to web3 standards, with an actual user-centric culture
Valens, Ops: the opportunity to grow along with the company and work closely with Thibaut (CEO)
Milos, Fullstack Engineer: the chance to learn a lot from the nice engineers he’s working with
Simon, Product Manager: how much he has learned about crypto/DeFi
Manon, Talent Manager: the fact she felt at home right from the start with the team and a culture that emphasizes care

Multis focuses on Payments, Startups, Banking, Cryptocurrency, and Blockchains. Their company has offices in San Francisco, Europe, and Paris. They have a small team that's between 11-50 employees. To date, Multis has raised $9.775M of funding; their latest round was closed on February 2022 at a valuation of $3.5M.

You can view their website at http://multis.co or find them on Twitter, LinkedIn, and Product Hunt.