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|---|---|---|---|---|---|
Coins.ph | Manila, Philippines | $63k - $75k | |||
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P2P. org | United States |
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VIP Account Manager
Taguig City, Metro Manila, Philippines
Customer Experience â Account Management and Crypto /
Full-time Employee /
Hybrid
Apply for this job
Join the Pioneer Crypto Brand in the Philippines!
Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
Who You Are
As VIP Account Manager, you will be one of the key people responsible for Coins.phâs crypto trading for providing customers with liquidity and best execution. In your role, you will have ownership of the key account management for both relationships and commercial effectiveness. You will be responsible for managing key clients and ensuring the best service possible. The results from your efforts will directly impact the performance of the brand and company.
You should be comfortable with deadlines and working under pressure. You have a knack for moving quickly while still paying attention to detail. You should be able to leverage data to drive key strategic decisions and rapidly iterate on ideas alongside other members of our trading, finance, and engineering teams.
What youâll do:
- Maintain and develop key account relationships to bring our products and services more readily available to our customers
- Understand customers need and attend to trading needs
- Fulfill clientâs order needs for both OTC and support needed for their exchange platform in general
- Liaise with OTC trader and provide quotes to customers for block trades
- Other related tasks as assigned by reporting manager
What we expect from you:
- 1-4 years experience in relationship management
- Knowledge of cryptocurrency/trading is a must
- Excellent analytical, and financial skills, with strong attention to detail
- Collaborate and communicate with stakeholders well
- Confident with using data to generate insights on your own. You know how to leverage data to make decisions and drive improvements
- You have a true passion for Coins.phâs mission for financial inclusion across Southeast Asia and beyond
Join the Coins Team Now!
Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.
Apply for this job
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What does an account manager do?
Account managers are responsible for managing relationships with specific clients or customer accounts
Their primary role is to ensure that their clients are satisfied with the products or services they are receiving, and to identify and resolve any issues or problems that may arise
In order to effectively manage their accounts, account managers typically perform a variety of tasks, including:
- Communicating with clients to understand their needs and goals
- Developing and implementing strategies to meet those needs
- Handling any problems or issues that arise, and working to resolve them in a timely and satisfactory manner
- Negotiating contracts and pricing with clients
- Monitoring the performance of the account and making recommendations for improvement
- Upselling and cross-selling products or services to clients
- Providing regular reports to clients on the status of their accounts
- Building and maintaining strong relationships with clients