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Community Operation Specialist - Taiwan Market
Taiwan, Taipei
Marketing – Local Marketing /
Full-time Onsite or Remote /
Hybrid
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Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Binance is looking for a Community Manager to support our communities in Taiwan through our online presence with Social Media and chat platforms. Community Managers will be representing Binance and should be very knowledgeable about our services and the cryptocurrency industry in order to best support and create content for our communities with accuracy and passion. The ideal Community Manager has exceptional oral and written communication skills with the mindset for helping others. They have the ability to develop engaging and unique content to excite existing users and inspire new users to our platforms. You should also possess the ability to moderate community conversations, both online and offline. Ultimately, you will act as the face and voice of our brand and the management of all community communication.
Job Descriptions:
- Grow and manage local online and offline Binance communities.
- Moderate the local Binance forums, social platform and chat groups and interact with the community to increase positive engagement.
- Expand Binance’s influence locally through online/offline collaborations.
- Assist in organizing online and offline events and meet-ups.
- Assist with Binance Angels recruitment and bonding.
- Help with translations and proofread content.
- Share market feedback and user suggestions with relevant functional teams in HQ.
- Stay informed on trends in digital technology and the crypto space.
Job Requirements:
- Proven community management experience with strong ownership and emotional intelligence.
- Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter).
- Strong coordination and communication skills, with the ability to adjust strategies with the team as needed.
- Strong understanding of cryptocurrency related terminologies and trends and have a liking for crypto cultures.
- Be able to work flexible and stretched hours to interact with the crypto community as frequently as possible.
- Business level fluency in English and Mandarin is required to support overseas local and overseas stakeholders.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
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What does a Community Manager in Web3 do?
A community manager in web3, also known as a blockchain community manager, is responsible for managing and growing a community of stakeholders interested in a particular blockchain or decentralized technology
This can include tasks such as moderating online forums and social media groups, organizing events and meetups, and engaging with community members to understand their needs and concerns
The ultimate goal of a community manager in web3 is to build and maintain a strong, active, and engaged community that can help drive the adoption and development of the underlying technology
Some specific responsibilities of a community manager in web3 may include:
- Developing and implementing strategies for engaging with and growing the community in social madia (most likely on Discord and Twitter)
- Moderating online forums and social media groups, and responding to community members questions and concerns
- Organizing and hosting events and meetups to bring community members together and foster collaboration and knowledge sharing
- Working closely with the development team to ensure that the community's needs and feedback are being taken into account in the design and development of the technology
- Providing regular updates and information to the community about the progress and status of the technology
- Dentifying and addressing any issues or conflicts within the community, and working to resolve them in a positive and constructive manner.