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About the Role
Phase Labs is hiring a Client Partnerships Manager to be the trusted day-to-day partner for our managed validator clients and ecosystem partners. Youβll own client health and satisfaction across our active accounts and support the Head of Institutional Partnerships with seamless client onboarding, clear communication, and proactive issue resolution. Your ability to translate technical validator-infrastructure concepts into an exceptional client experience will be key to our growth and retention.
Key Responsibilities
Key Responsibilities
- Client Relationship Ownership: Serve as primary point of contact for all existing managed-validator clients and partners, building rapport and trust.
- Onboarding & Documentation: Lead new client onboarding and documentation for the KYC process, application support, client deliverables, and onboarding materials.
- Health Monitoring & Escalations: Track client sentiment and key milestones; proactively surface risks or upsell opportunities.
- Account Administration: Maintain internal CRM records, SLAs, and monthly reporting packages (revenue, costs, performance) for all accounts.
- Support Institutional Sales: Partner with the Head of Institutional Partnerships to transition new clients smoothly and co-manage strategic accounts.
- Continuous Improvement: Gather feedback, identify patterns, and recommend process or product improvements to drive exceptional service and customer satisfaction.
What Weβre Looking For
- 1β3 yearsβ experience in client success, account management, or partnershipsβideally in fintech, SaaS, or crypto.
- Outstanding written and verbal communication skills; able to simplify complex technical concepts.
- Exceptional organizational skills and attention to detail, managing multiple accounts in parallel.
- Familiarity with staking, validator operations, or blockchain infrastructure is a strong plus.
- Client-first mindset: proactive, empathetic, and relentlessly reliable.
- Self-starter who thrives in a fast-paced startup environment
Compensation
- Competitive base salary benchmarked for high-growth startups
- Performance-based bonus tied to client satisfaction, retention, and account growth
- Equity package aligned with your long-term impact
- Fully remote culture with flexible hours and autonomy
If youβre passionate about building world-class client experiences in the Solana ecosystem, weβd love to hear from you!
How much does remote job with crypto pay?
The pay for a remote job with crypto can vary widely depending on the specific role, company, and location
In general, salaries in the crypto industry tend to be competitive, and remote positions may offer additional benefits such as flexible schedules and the ability to work from anywhere in the world
It's important to note that compensation for remote jobs in the crypto industry can be affected by factors such as cost of living, local job market conditions, and the company's budget
Here are some examples of typical salaries for different roles in the crypto industry:
- Blockchain Developer: The average salary for a blockchain developer is around $123,000 per year in the United States. However, this can vary based on experience, skills, and location.
- Cryptocurrency Analyst: The average salary for a cryptocurrency analyst is around $80,000 per year in the United States.
- Cryptocurrency Trader: The average salary for a cryptocurrency trader is around $100,000 per year in the United States.