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Fiat Funding Specialist - Mexico
Mexico /
Client Services – Client Support /
Remote Full-time
/ Remote
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Building the Future of Crypto
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.
What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.
Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.
As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.
Become a Krakenite and build the future of crypto!
Proof of Work
The Team
The Fiat Funding team boasts an impressive expertise in the field of fiat payment systems. It is absolutely essential that our clients have a seamless cash deposit and withdrawal experience, and that wouldn’t be possible without our Fiat Funding Specialists. Our team is always adapting to changes in processes, regulations, and developing technologies in the traditional funding world. Members of the Fiat Funding team are bright individuals, who combine their crypto passion with a deep understanding of domestic and international payment systems used across the globe. Our team is constantly communicating with clients, as well as funding providers, to resolve funding-related issues as well as being security-focused to ensure bad actors are stopped in their tracks. Fiat Funding is a vast world that we excitingly conquer to keep Kraken as one of the most innovative and accessible exchanges in the world.
This is a fully remote role requiring English fluency, based in Mexico. You must be willing to work evenings and weekends.
We’re accepting applicants for our Client Engagement team, which provide first rate client support to our users and also handle most aspects of payment operations. Our team is one of the best in the industry, and we're looking for people who can make us better. Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends.
The Opportunity
- Primarily utilizing email (live chat and phone support being required at times) to respond between 50 to 150+ client requests regarding payments and other general questions on a daily basis
- Meet Service Level Agreements (SLA) & Quality Assurance (QA) standards
- Utilize Key Performance Indicators (KPI)
- Liaise with our partner banks and payment providers to ensure that clients’ transactions are processed in a timely manner
- Monitor technical issues
- Strive to make your teams' work as efficient as possible by improving or creating processes, automating as much of your work as possible
Skills you should HODL
- This is a fully remote role requiring English fluency
- Security and privacy focused
- You must be willing to work 15:00 - 3:00 am UTC and weekends (rotationally)
- Past experience in payment processing is preferred
- High output - metrics based experience is a plus
- Able to make quick decisions autonomously
- Passionate about clients and their overall experience
- Excellent computer literacy and ability to learn and navigate new software using multiple platforms
- Must be able to use excel and execute simple scripts
- Detail oriented
- Crypto trading experience, preferably on multiple platforms
- Fantastic communication skills in order to operate globally across multiple departments and stakeholders
- Prior relevant experience in financial services, crypto, technology, and/or client support
Nice to Haves
- Experience with CRM software such as ZenDesk or Salesforce
- Fluency in the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean
Interested so far? Here’s how the hiring process will look:
- Pre-screen assessment - around crypto and client support (to be completed in 72 hours)
- Video screen with our Talent Acquisition team (30 minutes)
- Interview with the team (60 minutes)
- Final interview with team managers/directors (60 minutes)
Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!
As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
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How much does remote job with crypto pay?
The pay for a remote job with crypto can vary widely depending on the specific role, company, and location
In general, salaries in the crypto industry tend to be competitive, and remote positions may offer additional benefits such as flexible schedules and the ability to work from anywhere in the world
It's important to note that compensation for remote jobs in the crypto industry can be affected by factors such as cost of living, local job market conditions, and the company's budget
Here are some examples of typical salaries for different roles in the crypto industry:
- Blockchain Developer: The average salary for a blockchain developer is around $123,000 per year in the United States. However, this can vary based on experience, skills, and location.
- Cryptocurrency Analyst: The average salary for a cryptocurrency analyst is around $80,000 per year in the United States.
- Cryptocurrency Trader: The average salary for a cryptocurrency trader is around $100,000 per year in the United States.