Crypto Jobs

32,876 jobs found

web3.career is now part of the Bondex Logo Bondex Ecosystem

Receive emails of Crypto Jobs
Job Position Company Posted Location Salary Tags

Metallicus

Estonia

$40k - $102k

bloXroute Labs

Singapore, Singapore

$72k - $120k

Crypto.com

Hong Kong, Hong Kong

Parity Technologies

New York, NY, United States

$72k - $150k

Decentralized Masters

Remote

OKX

Hong Kong, Hong Kong

$72k - $148k

Rarible

Lisbon, Portugal

$63k - $75k

OKX

Istanbul, Turkey

$54k - $100k

OKX

Istanbul, Turkey

$45k - $87k

OKX

Singapore, Singapore

$72k - $148k

Gemini

New York, NY, United States

$95k - $133k

Gemini

New York, NY, United States

$84k - $118k

Gemini

New York, NY, United States

$136k - $190k

Toku

United States

$54k - $60k

Toku

United States

$140k - $150k

Customer Support Agent Europe

Metallicus
$40k - $102k estimated

This job is closed

Customer Support Agent (Europe)

Estonia /
Client Services /
Full-time
/ Remote

Apply for this job
Are you looking to be a part of one of the most influential companies in the blockchain industry and contribute to the crypto revolution that is changing the world?

At Metallicus, we are shaping digital money and revolutionizing the way people transact by building the decentralized financial infrastructure of the future. To date, we have launched and operate Metal Pay (digital banking and crypto wallet) and Proton SDK a distributed ledger for identity and interaction with the card and banking payments settlement layer.

As we expand into Europe, we are seeking a multi-lingual, solutions-oriented Customer Support Agent who is passionate about our customers and loves to innovate and execute customer-centric strategies. The environment is fast-paced and requires that you can think quickly on your feet. Metallicus EU Support operations will support the local and global audience to provide a world-class premium level of support.

The best Support Agents are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative. Support representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and our Support reps can gather it for us. 

The Agent will report to the EU Customer Support Lead with a dotted line to Compliance for training and escalations.

Flexible working hours but the preferred schedule is the following:
Wednesday and Thursday 7 am-3 pm PST
Friday 3 pm-11 pm PST
Saturday 12 pm-8 pm PST
Sunday 7 am-3 pm PST

Responsibilities:

    • The primary task is face to face onboarding of users based in the EU.
    • Stay up to date with regulatory training from Compliance.
    • Execute onboarding protocol with extreme diligence.
    • Escalate and report irregularities.
    • Become an expert on all of Metallicus products, for all regions.
    • Respond to customer service tickets via email, live chat, and social media.
    • Monitor chats and social media relating to Customer Service, including Twitter, responding to issues around service.
    • Document potential bugs and escalating issues or proposal for resolution and approval.
    • Draft and update template responses and Knowledge Base Articles.
    • Be driven by metrics and key performance indicators to support informed and strategic decisions to achieve Support team goals and Metallicus Mission and Values.
    • Ticket escalation: assist directly or route customers to the appropriate personnel for assistance.
    • Ensure customer satisfaction by meeting customer needs in a courteous and timely manner and within established SLA timeframes.
    • Support the on-boarding process for Metallicus customers.
    • Help formulate CS procedures, guidelines, and policies.

Requirements:

    • 1+ years of customer service or customer support experience in tech, crypto, financial service or exchange ideally.
    • Multilingual including English and preferably at least one of the following languages: Estonian,German, Dutch, and Italian.
    • Strong written and verbal communication skills.
    • Comfortable working with Google Suite (Docs, Sheets, Slides, etc).
    • Experience working in a customer-centric and customer-facing environment.
    • Familiarity with Bitcoin and other cryptocurrencies.
    • Ability to explain technical processes to non-technical clients.
    • Strong attention to detail.
    • Work well on a team.

Preferred Qualifications:

    • Familiar with ZenDesk and Slack.
    • Familiar with Microsoft Office products and Google Suite.
    • Startup experience preferred.
    • Previous experience at an exchange is a plus.
    • Experience supporting KYC, onboarding or compliance.
    • You have a passion for crypto and want to learn more!
Apply for this job

How much do crypto jobs pay?

The salaries for cryptocurrency jobs vary widely depending on the specific role, industry, location, experience, and other factors

However, in general, cryptocurrency jobs tend to pay relatively well compared to other industries

Here are some examples of average salaries for popular cryptocurrency jobs:

  1. Blockchain Developer: The average salary for a blockchain developer in the US is around $105,000 per year, with salaries ranging from $60,000 to $180,000 per year.
  2. Cryptocurrency Analyst: The average salary for a cryptocurrency analyst in the US is around $85,000 per year, with salaries ranging from $50,000 to $135,000 per year.
  3. Cryptocurrency Trader: The average salary for a cryptocurrency trader in the US is around $95,000 per year, with salaries ranging from $40,000 to $180,000 per year.
  4. Marketing and PR Manager: The average salary for a marketing and PR manager in the US is around $77,000 per year, with salaries ranging from $43,000 to $128,000 per year.
  5. Crypto Lawyer: The average salary for a crypto lawyer in the US is around $120,000 per year, with salaries ranging from $70,000 to $200,000 per year.

Is crypto jobs legit?

Yes, cryptocurrency jobs are generally legitimate, and the industry has created many job opportunities over the years

As the cryptocurrency industry has grown, it has attracted a significant number of legitimate businesses and organizations that require talented individuals to work in various roles, such as blockchain development, cryptocurrency analysis, trading, marketing, public relations, law, and compliance, among others

However, as with any industry, there are also fraudulent job postings and scams that try to take advantage of people looking for work

It is essential to be cautious and thoroughly research any company or job opportunity before applying or accepting a position

You should always verify that the job posting is from a legitimate company and never provide sensitive personal or financial information without ensuring that the opportunity is genuine

To avoid scams, you can do the following:

  1. Research the company before applying for a job or accepting a job offer. Check the company's website, social media, and reviews to ensure that it is legitimate.
  2. Verify the job posting and contact information. Ensure that the email, phone number, or website listed in the job posting is valid.
  3. Don't pay for a job or training. A legitimate company will not ask you to pay for a job or training.
  4. Be wary of job offers that sound too good to be true. If a job offer promises a high salary or unrealistic benefits, it could be a scam.

What careers are there in crypto?

The market of cryptocurrency jobs has grown rapidly in recent years, creating a wide range of career opportunities in various sectors

Here are some of the careers in crypto that you can explore:

  1. Blockchain Consultant: Consultants offer advice to businesses and organizations that are exploring the implementation of blockchain technology. They help with strategic planning, implementation, and optimization.
  2. Blockchain Developer: Developers are responsible for creating and maintaining blockchain-based applications and smart contracts. They need to have experience in coding languages like Solidity, C++, and Python.
  3. Crypto Compliance Officer: These professionals ensure that businesses operating in the crypto industry comply with relevant laws and regulations.
  4. Crypto Journalist: A journalist who specializes in reporting on cryptocurrencies and the blockchain industry. They write news articles, feature stories, and analysis.
  5. Crypto Lawyer: Lawyers who specialize in the crypto industry help navigate complex regulatory and legal frameworks.
  6. Cryptocurrency Analyst: An analyst researches and analyzes cryptocurrencies and the market trends. They provide insights on trading, investments, and risk management.
  7. Cryptocurrency Educator: Educators help individuals and businesses understand the concepts and technicalities of cryptocurrencies and the blockchain technology.
  8. Cryptocurrency Trader: Traders buy and sell cryptocurrencies on exchanges, making profits by predicting market movements.
  9. Marketing and PR Manager: These professionals are responsible for promoting crypto projects, managing the brand's online presence, and building community engagement.

Can you make a career out of cryptocurrency?

Yes, it is possible to make a career out of cryptocurrency

The cryptocurrency industry has grown rapidly in recent years, and there are now many job opportunities available in various sectors related to blockchain and digital currencies

Some of the most common career paths in cryptocurrency include blockchain development, cryptocurrency trading, cryptocurrency analysis, marketing and public relations, and cryptocurrency journalism

There are also roles in cryptocurrency consulting, law, and compliance, among others

To pursue a career in cryptocurrency, it is important to have a strong understanding of the technology and how it works

This may require education or training in computer science, economics, or finance, depending on the specific career path you choose

Additionally, keeping up with the latest developments in the industry is crucial to stay competitive and relevant

As with any career, success in the cryptocurrency industry also requires a strong work ethic, dedication, and a willingness to continuously learn and adapt to new developments

While the industry is still relatively new and rapidly evolving, it has the potential to offer exciting and rewarding career opportunities for those who are passionate about the technology and willing to put in the effort to succeed.

What is crypto jobs?

Crypto jobs refer to employment opportunities in the cryptocurrency industry

This can include jobs related to the development of cryptocurrency technology, such as blockchain development, as well as jobs in crypto-related companies, such as exchanges or payment processing firms

Some examples of crypto jobs include blockchain engineers, crypto traders, and compliance specialists

These jobs often require specialized knowledge and expertise in the field of cryptocurrencies and blockchain technology.