| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Bitcoin Depot | Atlanta, GA, United States | $54k - $102k | |||
Kraken Digital Asset Exchange | Dublin, Ireland | $72k - $110k | |||
Cash App | United States | $125k - $153k | |||
Waivly | United States | $72k - $77k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Kbit | New York, NY, United States | $112k - $156k | |||
OKX | Singapore, Singapore | $40k - $72k | |||
OP Labs | remote | $90k - $110k | |||
Newton | Austin, TX, United States | $81k - $84k | |||
Kraken Digital Asset Exchange | Remote | $72k - $110k | |||
OKX | Singapore, Singapore | $63k - $110k | |||
OKX | Seoul, South Korea |
| |||
OKX | Singapore, Singapore | $154k - $175k | |||
OKX | Singapore, Singapore | $154k - $175k | |||
OKX | Singapore, Singapore | $27k - $90k | |||
OKX | Austin, TX, United States | $86k - $86k |
This job is closed
Bitcoin Depot is looking for a Customer Support Representative to help assist the customer experience of our customers. As a customer support representative, you are in direct contact with our customers and you are responsible for the customer experience lifecycle. The duties range from assisting the customer in all aspects to interacting with Compliance and Operations teams to support the customer and preserve their experience with Bitcoin Depot. This means handling all forms of customer contact and answering their questions or tickets in a timely and professional manner. The customer experience also extends into Operations and Compliance in that the Customer Support team is often the first line of defense when dealing with machine malfunctions or compliance issues. It is up to our team to resolve these issues as fast as possible while informing the correct departments and people of what actions need to be taken. In addition to ensuring that our customers have a good experience and are able to purchase, it is extremely important that all Customer Support team members are checking every profile they interact with for ToS or Compliance violations.
Core Coverage Hours: Mon-Fri 11am-7pm EST
Bitcoin Depot is the largest Bitcoin ATM Network in the world offering users the ability to buy and sell Bitcoin at thousands of BTM and BDCheckout locations.
We are proud to be an Atlanta Journal-Constitution Top Work Place for 2021 and 2022, the inc 5000, and placing on the ACG Georgia Fast 40 list for two consecutive years. We currently trade on the NASDAQ under the ticker symbol BTM.
Responsibilities:
- Promptly and politely answer incoming calls, emails and text messages from customers by using Zendesk, Gmail, Slack and in-house tools.
- Ability to multitask between phone, email, chat, sms.
- To work alongside other departments when needed by using Slack, Bitaccess, and GSuite.
- Monitor Customer “ID Approval” requests with urgency and accuracy.
- Troubleshoot customers with blockers on their accounts.
- Notate customer accounts with notes that will be helpful for the next customer support agent to assist and quickly identify account issues.
- Fill out scam reports spreadsheet, gathering as much pertinent information from the scam victim, as well as banning their account from the network.
- Monitor ATM machines, check for and troubleshoot offline machines and attempt remote opt-reboot,and escalate the issue if a simple reboot does .
- Obtain all required information to process refunds for partially filled crypto orders for cash withdrawals.
- Knowledge of how to track/monitor/interpret transactions via blockchain ledger
- Customer support or inside sales, call customers that have signed up for, but have not completed a transaction.
Requirements:
- 1+ years of experience in customer support or call center work
- Excellent communication skills, both written and verbal.
- Knowledge of the cryptocurrency industry, including blockchain technology and major cryptocurrency such as Bitcoin a plus.
- Ability to work in a fast-paced, dynamic environment.
- Knowledge of Zendesk platform (Preferred)
Benefits:
- 401K Matching
- Health benefits offered with a company contribution towards premiums
- Paid wellness membership
- Equity
- Paid time off & holidays
- Annual in-person team building events
- Virtual team building events
- Remote first environment
Bitcoin Depot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
How much do crypto jobs pay?
The salaries for cryptocurrency jobs vary widely depending on the specific role, industry, location, experience, and other factors
However, in general, cryptocurrency jobs tend to pay relatively well compared to other industries
Here are some examples of average salaries for popular cryptocurrency jobs:
- Blockchain Developer: The average salary for a blockchain developer in the US is around $105,000 per year, with salaries ranging from $60,000 to $180,000 per year.
- Cryptocurrency Analyst: The average salary for a cryptocurrency analyst in the US is around $85,000 per year, with salaries ranging from $50,000 to $135,000 per year.
- Cryptocurrency Trader: The average salary for a cryptocurrency trader in the US is around $95,000 per year, with salaries ranging from $40,000 to $180,000 per year.
- Marketing and PR Manager: The average salary for a marketing and PR manager in the US is around $77,000 per year, with salaries ranging from $43,000 to $128,000 per year.
- Crypto Lawyer: The average salary for a crypto lawyer in the US is around $120,000 per year, with salaries ranging from $70,000 to $200,000 per year.
Is crypto jobs legit?
Yes, cryptocurrency jobs are generally legitimate, and the industry has created many job opportunities over the years
As the cryptocurrency industry has grown, it has attracted a significant number of legitimate businesses and organizations that require talented individuals to work in various roles, such as blockchain development, cryptocurrency analysis, trading, marketing, public relations, law, and compliance, among others
However, as with any industry, there are also fraudulent job postings and scams that try to take advantage of people looking for work
It is essential to be cautious and thoroughly research any company or job opportunity before applying or accepting a position
You should always verify that the job posting is from a legitimate company and never provide sensitive personal or financial information without ensuring that the opportunity is genuine
To avoid scams, you can do the following:
- Research the company before applying for a job or accepting a job offer. Check the company's website, social media, and reviews to ensure that it is legitimate.
- Verify the job posting and contact information. Ensure that the email, phone number, or website listed in the job posting is valid.
- Don't pay for a job or training. A legitimate company will not ask you to pay for a job or training.
- Be wary of job offers that sound too good to be true. If a job offer promises a high salary or unrealistic benefits, it could be a scam.
What careers are there in crypto?
The market of cryptocurrency jobs has grown rapidly in recent years, creating a wide range of career opportunities in various sectors
Here are some of the careers in crypto that you can explore:
- Blockchain Consultant: Consultants offer advice to businesses and organizations that are exploring the implementation of blockchain technology. They help with strategic planning, implementation, and optimization.
- Blockchain Developer: Developers are responsible for creating and maintaining blockchain-based applications and smart contracts. They need to have experience in coding languages like Solidity, C++, and Python.
- Crypto Compliance Officer: These professionals ensure that businesses operating in the crypto industry comply with relevant laws and regulations.
- Crypto Journalist: A journalist who specializes in reporting on cryptocurrencies and the blockchain industry. They write news articles, feature stories, and analysis.
- Crypto Lawyer: Lawyers who specialize in the crypto industry help navigate complex regulatory and legal frameworks.
- Cryptocurrency Analyst: An analyst researches and analyzes cryptocurrencies and the market trends. They provide insights on trading, investments, and risk management.
- Cryptocurrency Educator: Educators help individuals and businesses understand the concepts and technicalities of cryptocurrencies and the blockchain technology.
- Cryptocurrency Trader: Traders buy and sell cryptocurrencies on exchanges, making profits by predicting market movements.
- Marketing and PR Manager: These professionals are responsible for promoting crypto projects, managing the brand's online presence, and building community engagement.
Can you make a career out of cryptocurrency?
Yes, it is possible to make a career out of cryptocurrency
The cryptocurrency industry has grown rapidly in recent years, and there are now many job opportunities available in various sectors related to blockchain and digital currencies
Some of the most common career paths in cryptocurrency include blockchain development, cryptocurrency trading, cryptocurrency analysis, marketing and public relations, and cryptocurrency journalism
There are also roles in cryptocurrency consulting, law, and compliance, among others
To pursue a career in cryptocurrency, it is important to have a strong understanding of the technology and how it works
This may require education or training in computer science, economics, or finance, depending on the specific career path you choose
Additionally, keeping up with the latest developments in the industry is crucial to stay competitive and relevant
As with any career, success in the cryptocurrency industry also requires a strong work ethic, dedication, and a willingness to continuously learn and adapt to new developments
While the industry is still relatively new and rapidly evolving, it has the potential to offer exciting and rewarding career opportunities for those who are passionate about the technology and willing to put in the effort to succeed.
What is crypto jobs?
Crypto jobs refer to employment opportunities in the cryptocurrency industry
This can include jobs related to the development of cryptocurrency technology, such as blockchain development, as well as jobs in crypto-related companies, such as exchanges or payment processing firms
Some examples of crypto jobs include blockchain engineers, crypto traders, and compliance specialists
These jobs often require specialized knowledge and expertise in the field of cryptocurrencies and blockchain technology.