| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
LCX | Gurugram, India | $87k - $102k | |||
Whatnot | Remote | $66k - $75k | |||
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| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
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Bitgo | Remote | $140k - $170k | |||
Bitgo | Remote | $140k - $170k | |||
Bitgo | Remote | $105k - $117k | |||
Bity SA | Neuchâtel Suisse | $87k - $102k | |||
Zscaler | Remote | $115k - $165k | |||
Zscaler | Remote |
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Zscaler | Remote | $140k - $165k | |||
Blockaid | New York, NY, United States | $87k - $111k | |||
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About LCX:
LCX.com is a secure and compliant platform for buying, selling, transferring, and storing digital currency. The LCX Exchange is a regulated trading venue offering a range of digital currencies. LCX is a Fintech company that focuses on tokenization of assets, utility and security token offerings, and advanced trading tools. In 2020 LCX has gained regulatory approval of 8 blockchain-related registrations by the Financial Market Authority. LCX was founded in 2018 with headquarters in Vaduz (Liechtenstein) and branches in Crypto-Valley Zug (Switzerland) and New Delhi (India).
Responsibilities:
- Being able to provide product support and training to help create more product value for customers
- Able to provide proactive problem resolutions
- Develop healthy customer relationships
- Evaluate and analyse customer need
- Handle support tickets and provide online chat inquiries and email replies to services to customers.
- Handle customer inquiries, complaints, advice, and suggestions via email and chat tools.
- Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
- Handle customer requests, any special cases, or ad hoc tasks.
Requirements:
- Proactive Approach
- Needs someone with a blockchain and crypto background.
- Should be comfortable with rotational shifts.
- Excellent customer service and communication skills.
- Must have knowledge of HubSpot
- Native or fluent written English is required.
- Ability to work in both a team environment and autonomously
- Demonstrate a high degree of honesty, integrity, and confidentiality with a strong sense of responsibility and teamwork spirit.
- Have a background and proven experience in providing support to customers in the crypto field
- Strong passion to provide support to customers.
- Passionate about cryptocurrencies and fintech.
- Be smart, able to resolve inquiries in a professional way
- Have good contacts in the crypto industry
Location: Gurgaon