Remote Customer Support Jobs in Web3

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities

• Help monitor/support the critical quant systems, and perform independent analysis to solve the problems.
• Strong collaboration, communication and interaction with all stakeholders including customers, product, developer and QA team.
• Work closely with product and developer teams across regions, participate and follow up in iteration, release and roadmap planning timely.
• Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization.
• High responsibility in continuous improvement in service quality and efficiency.
• Ability to provide coaching, training, identification, optimization and documentation of the customer or business support processes.

Requirements

• 2-8+ years of experience in similar roles, e.g. Technical Support Engineer, SL3 Engineer, Application Owner, etc.
• Bachelor/Master degree in Computer Science, Math or related scientific disciplines.
• 2+ years database experience (Oracle, MySQL).
• 2+ years Web and Service related project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix.
• Must have strong capabilities to identify, analyze and resolve problems logically and systematically.
• Can analyze production issues based on logging, DB table and codebase.
• Understanding of software development methodologies and coding standards.
• Experience with software application debugging and troubleshooting.
• Familiar with technical support processes and escalation management.
• Background in Financial industry is a plus.
• Having experience in trading systems is a plus.
• Understanding Execution Algos (e.g. TWAP, VWAP) is a plus.

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire