Customer Support Jobs in Web3

Overview

CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. CoinTracker enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. We are a globally distributed team on a mission to enable everyone in the world to use crypto with peace of mind. Learn more about our mission, culture, and hiring process.

Some things we’re proud of

• 🛠️ Building foundational tools in the cryptocurrency space

• 📄 Over 1M tax forms generated

• 💲 $80B+ in cryptocurrency is tracked on CoinTracker (~over 5% of the entire crypto market)

• 🤝 Partnered with Coinbase, H&R Block, Intuit TurboTax, MetaMask, OpenSea, Phantom, Solana, and Uniswap

• 🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google & Google[x]

• 💼 $100M+ venture capital raised from Accel, General Catalyst, Y Combinator, Initialized Capital, Coinbase Ventures, Kraken Ventures, Intuit Ventures, 776 Ventures, Balaji Srinivasan, Claire Hughes Johnson, Gokul Rajaram, Serena Williams, Zach Perret

• 🌴 Awesome benefits

Your mission

Join our close-knit, early-stage distributed team, where we tackle exciting technical challenges and create transformative crypto products that give people peace of mind.

What you will do

• You will be a part of the newly formed Integration Support Team that works closely with our Integration engineering team.

• You’ll own and deliver new Integrations (blockchains & exchanges) by using our existing Integrations platform system to scale our Integrations coverage and assist in troubleshooting critical Integrations related issues.

• Collaborate with engineering, customer experience & product teams within Cointracker.

• Participate in hiring efforts to help scale the Integration Support Team.

What we look for

• We are hiring senior backend software engineers with 5+ years of experience to help build and scale our new Integrations support team.

• Have strong CS and system design fundamentals, write high-quality code, value software testing, and uphold best practices in engineering. Strong Python knowledge & working with third party API’s is preferred.

• Familiarity with AWS or GCP & cloud fundamentals is preferred.

• Drawn to an early-stage, high-growth startup environment.

• Ability to read blockchain data / understanding of web3 strongly preferred.

• Background in data engineering domain and closely working with customer support team is a plus.

• Able to work effectively in a remote setting and able to overlap with our core hours of 9 AM to 12 PM Pacific Timezone.

Our engineering process includes

• Code reviews

• Continuous integration

• Multiple daily automated deployments to production

• Automated testing with >85% code coverage

Our tech stack is

• Web: HTML, Typescript, React, React Native, Styled-Components

• Mobile: React Native, Expo, GraphQL

• Backend: Python, Flask, GraphQL, Postgres, BigTable, Redis, Python RQ

• Infrastructure: GCP, Temporal, Terraform, PostgreSQL, Docker, Pub/Sub, Datadog, PagerDuty

• You don’t need to know any or all of these, but be willing to learn!